General Manager

2 weeks ago


Overberg Western Cape, South Africa Tanya Serra Full time
Job Posted: 14-Mar-2023

  • Location: Overberg


A one-of-a-kind retreat, set in a 464Ha private Nature Reserve on the banks of a lagoon, seeks a General Manager.


  • Required experience:
  • Minimum of 5 years of solid management experience in lodge management
  • Competent in managing a staff contingent of 30+ people; able to build and delegate to a competent assistant management layer
  • Competent in managing both the 'front of house' (restaurant, activities, guest experience) and 'back of house' (admin, interface with marketing / sales / bookings)
  • Keen to be involved with a 'for profit, for conservation' brand that contributes to the thriving of the wider environment

Required skills & personality profile:

  • A highly motivated and organised individual or management couple, with a passion for the hospitality industry.
  • Detailoriented, with excellent leadership and teambuilding skills.
  • Ability to work under pressure and organize or handle multiple tasks
  • Excellent communication and problem solving skills.
  • Intuitive and able to think outside the box to come up with creative solutions.

Remuneration:

  • Competitive salary package, including long term remuneration
  • Onsite housing
Detailed areas of Responsibility

  • General management
  • Being the ambassador of the brand and organisational culture
  • Overseeing all staff; particularly developing an assistant management layer that runs the daily operations of all aspects of lodge and restaurant operations
  • Hiring & firing, performance reviews; managing staff training & development
Guest experience / Marketing & Sales

  • Build the unique experience for mix of international and local guests, including the shareholder group (restaurant, lodge, activities)
  • Oversee hosting & guest experience (including dealing with any calamities and / or complaints)
  • Ensure efficient interface with external marketing / sales / bookings departments including site inspections etc.
  • Contribute to product positioning, pricing & policy discussions, marketing initiatives
  • Management of special events (weddings, events, shareholder weekends)
Finance / admin / stock control

  • Ensure a quality admin team is in place that carries out strong finance / admin management, ordering of all supplies, stock control, sourcing of suppliers
  • Ensure cost / wastage control, debtor / creditor management in place
  • Work with Founders on budget cycles
  • Ensure correct insurances and operating licenses are in place
Restaurant, F&B

  • Management F&B experience with Executive Chef and front of house management
  • Menu setting, food presentation and training (support Executive Chef)
  • F&B ordering, storage, stock / cost control (with administrator, Chef)
Housekeeping

  • Ensure efficient & quality running of the housekeeping department
  • Ensure efficient interface with maintenance department
Maintenance, land management

  • Collaborate with maintenance and land management to (preventatively) maintain all buildings at high standards
  • Assist Founders and Management Plan writers with Development Approval Process; onsite management of Phase 2 development project (likely taking place in 2024/2025)
  • Supervise land management team to keep up quality, safety & security and alien clearing on grounds
  • Oversee Management of water, energy & utilities
  • Fire management plan and the implementation and execution of various fire suppression protocols
  • Job Title


General Manager
  • Overberg
  • Employer Type
  • Employer Type
-> Other

  • Job Type
  • Job Classification > General Manager
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Overberg
  • Salary Type
  • Monthly
  • Salary
  • Rneg
  • Start Date
  • As soon as
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