Deputy General Manager

2 weeks ago

Overberg Western Cape, South Africa HotelJobs Full time

Assistant General Manager


The Deputy General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.


MAIN DUTIES & RESPONSIBILITIES
The position will include but is not limited to the following outputs.

LEADERSHIP & MANAGEMENT

  • Leading the team by example,
  • Maintaining good relationships with the team,
  • Training of reporting lines in terms of rules and regulations
  • Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals.
  • Provide coaching, advice and assistance as required.

PROFESSIONAL STANDARDS

  • Focus on guest delight,
  • Maintaining an impeccably professional appearance,
  • Remaining friendly and professional at all times, and
  • Offering engaging and empathetic service.
  • To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.

TECHNICAL & FUNCTIONAL ELEMENTS

  • Assist the General Manager in her day to day operations.
  • Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to HOD's.
  • Promotes the property within the hotel industry, local community and trade associations.
  • Monitor the Guest feedback on Trip advisor, OTA's etc.
  • Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.
  • Selects or assist in the selection of hotel staff and completes all new hire paper work.
  • Review employee performance and conducts actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
  • Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
  • Ensures the objectives and goals of CEO and property owners work together to achieve brand positioning and success.
  • Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Assist GM in key property issues including capital projects, customer service and refurbishment.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, garden and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
  • Cover shifts in all departments as scheduled by the General Manager.
  • Monitor maintenance progress and provides status report to GM.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Assist the GM in in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Respond to audits to ensure continual improvement is achieved.
  • All Other duties as assigned by the General Manager or Management.

TEAMWORK

  • Going the extra mile to ensure guest satisfaction,
  • Going the extra mile to assist members of the team and other departments, and
  • Maintaining good relationships with team members and departments.

HEALTH & SAFETY

  • Follow all Health & Safety Procedures

Formal Qualifications

  • A diploma/Degree in Hospitality will be advantageous

Working Experience and Skills Needed

  • 35 years Food and Beverage experience at a 5* property.
  • A good understanding of OPERA and Micros POS System
  • Fluency in English (Written and spoken)

Languages

  • Good verbal communication skills in English
  • Additional Foreign language (beneficial)

Required Competencies

  • Ownership
  • Team Orientation

  • Deputy General Manager, 5 Star Property, Overberg

    3 weeks ago

    Overberg, Western Cape, South Africa HotelJobs.co.za Full time

    Cedrus Libani Recruitment is seeking a Deputy General Manager for one of their top luxurious clients in the Overberg Area. If you fit the above criteria, please send us your resume today!

  • Deputy General Manager

    1 month ago

    Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape, South Africa AFRICAWORK Full time

    We are looking for profiles and CVs of Deputy General Managers that we will send to our large account customers for their future recruitment needs.As a Deputy General Manager, you will:Communicate company vision and strategy ;Negotiate contracts with vendors ;Ensure the monitoring of targets ;Drive continuous improvement ;Oversee the day-to-day operations...

  • Deputy General Manager

    4 weeks ago

    Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full time

    DEPUTY GENERAL MANAGER - Full Operations of the Hotel, Experience is needed. If you fit the above description, please send us your up to date resume including a professional full length photograph of yourself to apply.

  • Deputy General Manager

    3 weeks ago

    Overberg, Western Cape, South Africa HotelJobs.co.za Full time

    **Assistant General Manager** The Deputy General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. **MAIN DUTIES &...

  • Deputy General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Job Crystal Full time

    Deputy General Manager - Hotel OperationsCape Town, WC, R R60000 Per Month Sector: Hospitality / Tourism Posted: Friday, 28 July 2023Job DetailsThe Capital 15 on Orange is recruiting an experienced Deputy General Manager - based in Cape Town.The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational...

  • Deputy General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Exciting Opportunity in South AfricaA fantastic opportunity awaits you in the heart of South AfricaCape TownPosition: Deputy General ManagerSalary Bracket: R25,000 - R30,000 (Based on Experience)This is your chance to join a dynamic team and make a real impact in the hospitality industry. We're seeking individuals with a passion for delivering exceptional...

  • Deputy General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Experienced Deputy Hotel Manager required upmarket Cape Town Hotel- Must have min 5 years previous work experience in similar large properties.- Must have Previous Rooms Division Management experience.- Excellent administrative skills are of paramount importance. Master Excel skills- Will be responsible and accountable for all department as well managing...

  • Deputy General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    Exceptional Wine Estate is looking for a DEPUTY GENERAL MANAGERLocation: Cape Winelands Must have a Degree/Diploma in Management/Finance or Tourism Must be fluent in both Afrikaans and English Must have a minimum of 5 years managerial experience in 5 star establishments Must have experience in the F&B industry Experience managing more than one restaurant at...

  • Deputy General Manager

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Exciting Opportunity in South Africa! A fantastic opportunity awaits you in the heart of South Africa! Cape Town **Position**: Deputy General Manager **Salary Bracket**: R25,000 - R30,000 (Based on Experience) This is your chance to join a dynamic team and make a real impact in the hospitality industry. We're seeking individuals with a passion for...

  • Deputy General Manager

    5 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Exciting Opportunity in South Africa! Kendrick Recruitment now has a fantastic opportunity for a busy 4* property in the heart of South Africa! Cape Town **Position**: Deputy General Manager **Salary Bracket**: R25,000 - R30,000 (Based on Experience) This is your chance to join a dynamic team and make a real impact in the hospitality industry. We're...

  • Deputy General Manager

    2 weeks ago

    Cape Town, South Africa C & G (Hospitality) Recruitment Full time

    **Experienced Deputy Hotel Manager required 5 Star Hotel** - **Must have min 5 years previous work experience in similar large properties.**: - **ALL ROUNDER HOTEL DEP GM EXPERIENCE ESSENTIAL**: - **Previous Rooms division management experience essential.**: - **Excellent administrative skills are of paramount importance. Master Excel skills!**: - **Will...

  • Deputy Director-general

    2 weeks ago

    Cape Town, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/04/22- Reference Number- WCG240312-1- Tracking Number- PT 13/2024- Job Title- Deputy Director-General: Governance and Asset Management (PT 13/2024)- Department- Provincial Treasury- Salary level- 15- Enquiries- Ms J Gantana (021 483 3604)- Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location -...

  • Deputy General Manager

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Experienced Deputy Hotel Manager required upmarket Cape Town Hotel** - ** Must have min 5 years previous work experience in similar large properties.** - ** Must have Previous Rooms Division Management experience.** - ** Excellent administrative skills are of paramount importance. Master Excel skills!** - ** Will be responsible and accountable for all...

  • Deputy General Manager

    3 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Our client a busy city hotel in the heart of Cape Town is now looking for a top notch Deputy GM. A great opportunity for a Rooms Div/Res Manager to step up into this role. For success as Deputy General Manager you will have to have excellent people skills, an eye for detail and a passion for creating a relaxed, top quality...

  • Deputy General Manager Cape Town Upmarket Business

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Luxury Business hotel in Cape Town CBD is requiring a Deputy General Manager.** **THIS IS A LIVE OUT POSITION - FACE TO FACE INTERVIEWS IN CAPE TOWN ONLY** **Key Areas of Responsibility**: **General Management, HR & IR processes, Rooms Division Management** **Prerequisites**: - Minimum of 5 Years as a Deputy GM in a 4 Star Hotel - Human Resources...

  • Deputy Director-general: People Management, Ref No

    4 weeks ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of the Premier, Western Cape Government (WCG) has an exciting employment opportunity for a suitable individual who have a passion for serving others, to make a real difference in the quality of life of our citizens by rendering people management services. This post is stationed in Cape Town, CBD. **Minimum Requirements**: An...

  • General Manager

    2 weeks ago

    Overberg, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 14-Mar-2023 Location: OverbergA one-of-a-kind retreat, set in a 464Ha private Nature Reserve on the banks of a lagoon, seeks a General Manager. Required experience:Minimum of 5 years of solid management experience in lodge management Competent in managing a staff contingent of 30+ people; able to build and delegate to a competent assistant...

  • Deputy Principal

    4 weeks ago

    Cape Town, South Africa Rustenburg Girls' Junior School Full time

    Deputy principal (Western Cape Education Department position) vacancy list 2/2023: Post no. 683 The requirements for this key leadership role are stipulated in the advert. **In addition, the school governing body seeks the following**: We seek a visionary, creative, confident individual who is able to lead, inspire and support others. The applicant must...

  • Deputy General Manager Cape Town Upmarket Business

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Luxury Business hotel in Cape Town CBD is requiring a Deputy General Manager.THIS IS A LIVE OUT POSITION - FACE TO FACE INTERVIEWS IN CAPE TOWN ONLYKey Areas of Responsibility:General Management, HR & IR processes, Rooms Division ManagementPrerequisites: Minimum of 5 Years as a Deputy GM in a 4 Star Hotel Human Resources knowledge and assisting with...

  • Assistant General Manager

    2 weeks ago

    Overberg, Western Cape, South Africa HotelJobs.co.za Full time

    This well-established 5* hotel is seeking an **ASSISTANT GENERAL MANAGER** to effectively manage the day-to-day operations and employees, ensure guest satisfaction and support, and aiding the General Manager in achieving the profitability of the hotel and operational success. **Minimum Experience and Qualification Required**: - Grade 12 / Matric...