Management Couple

3 weeks ago


Overberg Western Cape, South Africa HotelJobs.co.za Full time

A one-of-a-kind retreat, set in a 464Ha private Nature Reserve on the banks of a lagoon, seeks a Management Couple

Required experience:

- Minimum of 5 years of solid management experience in lodge management
- Competent in managing a staff contingent of 30+ people; able to build and delegate to a competent assistant management layer
- Competent in managing both the ‘front of house’ (restaurant, activities, guest experience) and ‘back of house’ (admin, interface with marketing / sales / bookings)
- Keen to be involved with a ‘for profit, for conservation’ brand that contributes to the thriving of the wider environment

Required skills & personality profile:

- A highly motivated and organised individual or management couple, with a passion for the hospitality industry.
- Detail-oriented, with excellent leadership and team-building skills.
- Ability to work under pressure and organize or handle multiple tasks
- Excellent communication and problem solving skills.
- Intuitive and able to think outside the box to come up with creative solutions.

Remuneration:

- Competitive salary package, including long term remuneration
- On-site housing

Detailed areas of Responsibility

General management
- Being the ambassador of the brand and organisational culture
- Overseeing all staff; particularly developing an assistant management layer that runs the daily operations of all aspects of lodge and restaurant operations
- Hiring & firing, performance reviews; managing staff training & development

Guest experience / Marketing & Sales
- Build the unique experience for mix of international and local guests, including the shareholder group (restaurant, lodge, activities)
- Oversee hosting & guest experience (including dealing with any calamities and / or complaints)
- Ensure efficient interface with external marketing / sales / bookings departments - including site inspections etc.
- Contribute to product positioning, pricing & policy discussions, marketing initiatives
- Management of special events (weddings, events, shareholder weekends)

Finance / admin / stock control
- Ensure a quality admin team is in place that carries out strong finance / admin management, ordering of all supplies, stock control, sourcing of suppliers
- Ensure cost / wastage control, debtor / creditor management in place
- Work with Founders on budget cycles
- Ensure correct insurances and operating licenses are in place

Restaurant, F&B
- Management F&B experience with Executive Chef and front of house management
- Menu setting, food presentation and training (support Executive Chef)
- F&B ordering, storage, stock / cost control (with administrator, Chef)

Housekeeping
- Ensure efficient & quality running of the housekeeping department
- Ensure efficient interface with maintenance department

Maintenance, land management
- Collaborate with maintenance and land management to (preventatively) maintain all buildings at high standards
- Assist Founders and Management Plan writers with Development Approval Process; on-site management of Phase 2 development project (likely taking place in 2024/2025)
- Supervise land management team to keep up quality, safety & security and alien clearing on grounds
- Oversee Management of water, energy & utilities
- Fire management plan and the implementation and execution of various fire suppression protocols


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