Member Engagement and Accounts Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Rory Mackie & Associates Full time

Overview:


A highly influential, member funded, NPO in the FMCG industry is looking for a Member Engagement and Accounts Lead for their GS1 Standards/Barcodes Division.


Responsibilities:

  • Accurate entering, updating and management of data pertaining to members and account details
  • Management of members during their membership transitions (new member, change of membership, additional numbers etc.) and ensuring the membership details are accurate
  • Support the development and future operations of the Shares Services Support function for the division
  • Ensuring any escalated complaints requiring management input are resolved in a timely manner with consistency in resolution and any remedial actions are implemented to prevent similar issues arising in the future
  • Ensuring compliance to internal audit procedures
  • Ensuring compliance to SOPs and review if required for effective process improvement
  • Preparing reports and statistics related to the Member support functions to support monitoring of service improvement
  • Up skilling the team to ensure they are capable of delivery on all associated Member Support enquiries
  • Data maintenance and management to both log and validate members data whilst on calls and record call summaries
  • An understanding of the value of membership, the importance of how the GS1 numbering service is managed and ensuring accuracy
  • Supporting members in their understanding of how the GS1 number service and Standards operates and the value it provides to their business
  • Supporting the ongoing education of members during their lifecycle with GS1 South Africa
  • Improving engagement with members to establish relationships and understand members' requirements and challenges within their supply chains

Requirements:

  • Ability to understand and interpret the various GS1 Standards
  • Strong data governance and analytical skills
  • Knowledge of the Supply Chain industry
  • Ability to conduct and facilitate adult training on the relevant GS1 Standards
  • Demonstrate negotiation and problem solving skills
  • Highly effective at planning and organizing
  • Must have attention to detail, with a thorough and systematic approach to tasks
  • Strong customer service orientation to identify and review customer product and service needs
  • Ability to be forward thinking with respect to planning, anticipation of impact to processes, system and decision making
  • Ability to fully understand requirements and the impact of all opportunities and to present balanced, concise and complete reports for all levels of management
  • Excellent communication skills
  • Strong internal and external relationship building abilities
  • Reporting skills; data collection knowledge; technical and system knowledge
  • Competent in use of the MS Office suite
  • Knowledge of or be prepared to learn SAGE CRM to a functional expert level


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