Complaints Resolution Representative D

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

  • To provide customers with excellent service by ensuring that they are served promptly understanding their needs and processing their requests. Build and maintain strong relationships with internal and external stakeholders.

experience and qualifications:

  • Grade 1
  • At least 5 years FNB branch experience
  • An excellent working knowledge of all VBS products, Rewards, their rules, terms and conditions and pricing
  • Sound knowledge of Hogan (IDS, CIS and CIS efficiencies)
  • Computer literacy is vital e.g.
, Outlook, Word, Excel and PowerPoint
additional requirements:

  • The role is 12 months contract.
  • Complaints experience is a requirement.
  • Customer service or call centre experience is a must.
  • Good understanding of Loans and Revolving Facilities.


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