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Collections Team Leader

3 months ago

Randburg, Gauteng, South Africa shapiro shaik defries and associates Full time

JOB PURPOSE


To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.


QUALIFICATIONS & EXPERIENCE REQUIRED

  • Minimum Matric qualification is mandatory.
  • Tertiary qualification or course in management is an advantage.
  • At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
  • Experience with handling IR procedures and performance improvement processes.
  • Knowledge of reporting platform.
  • Understanding of the POPIA Regulations
  • Understanding of Debi check process

COMPETENCIES & SKILLS

  • Ability to work under pressure
  • Aptitude in decisionmaking and problemsolving
  • Customer Centric
  • Proficient in MS Office packages, especially Word and Excel
  • Proven ability to meet targets and deadlines
  • Strong leadership and coaching skills
  • Strong written and verbal communication skills
  • Taking accountability and responsibility

Job Types:
Full-time, Permanent

Salary:
From R10,000.00 per month

Application Question(s):

  • How many years leadership experience do you have in a call centre at a debt collection company or financial services?
  • What is your salary expectation?