Senior Team Manager

12 hours ago


Randburg, Gauteng, South Africa Dante Personnel Full time

Job Title: Team Leader

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our team at Dante Personnel. As a Team Leader, you will be responsible for leading a team of customer service representatives and providing guidance and coaching to ensure excellent customer service delivery.

Responsibilities:

* Lead a team of customer service representatives to achieve sales and customer satisfaction targets
* Provide coaching and guidance to team members to improve their performance and customer service skills
* Conduct quality control checks on calls to ensure high standards of customer service are met
* Develop and implement training programs to improve team performance and customer service skills
* Collaborate with other departments to ensure seamless customer service delivery

Requirements:

* 2-3 years of experience in a call centre environment
* Strong background in customer service and financial wellness
* Experience in team management and leadership
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and experienced Team Leader looking for a new challenge, please submit your application.



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