Integrated Account Director
1 week ago
Span of Control: 2-3
Core Description
To provide leadership and strategic direction of the respective account.
This includes spearheading strategies that direct the business unit to effectively sell BCX technologies to clients, which will deliver true value add and enable them to gain a competitive advantage.
Serve as a primary account support for customer problem resolution and communication between customers and cross-functional areas. Responsible for entire P&L of account. Key Deliverables / Primary FunctionsFormulate and implement a strategic plan that accounts for current and future market forces and movements. These must include operational milestones that drive the company to achieve its strategic objectives.
Provide thought leadership and embed a culture of innovation through leveraging intellectual property and facilitate strategic innovation within the sales environment.
Drive business development for assigned accounts, ensure there is integration across BCX internal teams on bi-directional competitive intelligence, forecasting, and driving RFP processes.
Forecast and track key account metrics and prepare regular reports of progress and forecasts to internal and external stakeholders.Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mind-set is implemented.
Engage with senior level client contacts across all areas of the client's business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality for assigned clients.
Resolve seen, and unforeseen challenges faced by customers and inculcate a system of management of complaints to maintain high trust levels that drive customer experience.
Promote and facilitate optimum engagement between BCX divisions and establish / enhance relationships and network with strategic partners, customers and vendors to create market dominance.
Responsible for the management and effectiveness of all processes, including the identification and mitigation of strategic risk.Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment.
Establish and foster a culture of performance excellence, employee engagement and transformation Core Functional Skills & KnowledgeFinancial Management
Partnership Management
Risk Management
Competitor Analysis
Customer Behaviour Analysis
Account Planning & Management
Customer Experience Management Core Behavioural Competencies Culture Match Job Match Entrepreneurial & Commercial thinking Leading and supervising Delivering Results & Meeting customer expectations Persuading and Influencing Formulating Strategies & Concepts Minimum Qualifications NQF 7: 3 year Bachelors Degree in IT/Business/Commerce or Engineering OR NQF 4: Grade 12 Additional Qualification preferred or advantage Master in Business Administration (MBA) Experience
Minimum of 8 years relevant experience in the ICT Sector of which at least 3
years on Senior Management level
Or
Minimum of 11 years relevant experience in the ICT Sector of which at least 3
years on Senior Management level Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control: 2-5
Level of Engagement:
Engagement will all levels within the organisation, internal and external to the business. Special Requirements/ Employment Condition Valid Drivers license Required to travel locally and/or internationally Workplace/Physical Requirements Hybrid Remote Worker Non-Billable
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