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Desktop Support Technician

4 months ago


Benoni, Gauteng, South Africa Residential Network Systems Full time

A prominent real estate network on the East-Rand is looking to employ a desktop support technician to assist its members and office staff with desktop support.

In this role, you will be expected to provide routine guidance for system users.

You will be required to maintain a deep understanding of IT concepts and stay updated with the latest tech trends.


Success in this role will be demonstrated by the quick resolution of reported issues, avoiding downtime, and enhancing IT operations.


Responsibilities:

  • Support, monitor and troubleshoot hardware
  • Provide software support to users and office staff
  • Create technical documents and training manuals
  • Arrange and conduct training sessions
  • Ensure backups are always up to date
  • Maintain contact lists and distribution groups
  • Diagnosing of user reported issues
  • Compile monthly reports

Essential skills & Requirements:

  • Relevant qualification
  • Excellent written and verbal communication
  • Solid technical knowledge on Windows and Office
  • Excel (data manipulation and visualization)
  • PowerPoint Presentations and Templates
  • Remote assistance
  • Networking
  • HTML, CSS & JavaScript

Bonus skills:

  • Graphic design
  • Video Editing

Salary:
R12, R18,000.00 per month

Education:

  • Certificate (required)
Application Deadline: 2023/01/26