Technical Hardware Support Level 2

4 months ago


Benoni, South Africa Optix Africa (PTY) Ltd Full time

**TECHNICAL HARDWARE SUPPORT (LEVEL 2)**

**LOCATION: BENONI**

**REPORTING TO: LOGISTICS MANAGER**

**PURPOSE OF THE POSITION**

An after-sales support role, liaising with Clients to troubleshoot faults & assist Clients with repair services; new installs, ad-hoc installs, and de/re-install services for all Optix product ranges.

**AREAS OF RESPONSIBILITIES**
- Responsible to efficiently plan and coordinate new ad-hoc installations; de / re installations and repair services for all Clients on all Optix product ranges where required.
- Perform sufficient troubleshooting steps before arranging an onsite technician for any type of repair work.
- Ensure successful implementation and repair services of all Optix product ranges within all Client organizations.
- Addressing technical issues that may arise during deployment or repair work and escalate where required.
- Ensure regular feedback is provided to Clients on individual project & task status.
- Dealing with Client complaints.
- Promptly processing new & existing tickets generated by the ticket system and ensure it is updated at all times and completed within the given timeframe by the system or management.
- To promptly book any faulty Optix products in with the Engineering Department and ensure prompt turn around by following up.
- To manage and sufficiently handle any swop out equipment issued to clients; internal staff or other parties. To always ensure stock is returned and stock count is up to date.
- Perform related duties as assigned or as the situation dictates.

**SKILLS REQUIRED**
- Computer Literacy (MS Office)
- Strong Administrative skills
- Goal and target driven
- Outstanding organizational and coordination abilities
- Good business sense
- Excellent communication and problem-solving skills
- Customer Care
- Ability to work well in a fast-paced environment

**MINIMUM EDUCATION**
- Minimum level of education: Grade 12 / N4 (Matric)
- 3-5 years experience in a Logistics environment
- Logistics qualification would be an advantage

**Job Type**: Permanent



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