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IT Field Technician East Rand

2 months ago

Benoni, Gauteng, South Africa The Personal Link Full time
Job Title: IT Field Technician East Rand

We are seeking a skilled and driven IT Field Technician to join our team at The Personal Link. The ideal candidate will provide on-site technical support, troubleshoot hardware and software issues, and ensure smooth IT system operations for clients.

Responsibilities:
  • Deliver on-site technical support to clients in Benoni and nearby areas.
  • Install, configure, and maintain hardware and software systems, including desktops, laptops, servers, and peripherals.
  • Diagnose and resolve hardware, software, and network issues promptly.
  • Conduct routine maintenance and updates to ensure system stability and security.
  • Collaborate with the helpdesk team to address complex technical issues.
  • Document service activities, including troubleshooting steps and solutions implemented.
  • Provide exceptional customer service and build positive client relationships.
Requirements:
  • Proven experience as an IT Technician or similar role, preferably in a field support environment.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Solid understanding of Windows operating systems, Active Directory, and Microsoft Office suite.
  • Experience with network infrastructure, including routers, switches, and firewalls.
  • Strong communication and interpersonal skills with the ability to interact professionally with clients.
  • Excellent problem-solving abilities and the capacity to work independently or as part of a team.
  • Own vehicle and valid driver's license for on-site visits.
Preferred Qualifications:
  • CompTIA A+ certification or equivalent.
  • Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS).
  • Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
  • Understanding of ITIL best practices for service management.
What We Offer:
  • Competitive salary based on experience.
  • Professional development and training opportunities.
  • Health insurance and retirement savings plan.
  • Collaborative work environment.
  • Potential for career advancement within the company.