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Cpt General Manager for Ops

4 months ago


Cape Town, Western Cape, South Africa Debt Collection Full time

Are you a dynamic leader with a proven track record in BPO operations? A prominent BPO organization is seeking an accomplished Operations General Manager to oversee a critical branch.

If you are an experienced senior manager with the ability to excel in a night shift role, managing both employees and client relations, we encourage you to explore this exciting opportunity.


About the Role:
In this pivotal role, you will be responsible for the overall management of a significant branch's night shift operations. You will lead a substantial team, including managers, in achieving operational excellence and maintaining strong client relationships. Your strategic leadership will be instrumental in fostering a high-performance culture and driving growth.

Key Responsibilities:

  • Lead and manage a sizeable team, including managers, to achieve operational targets and deliver exceptional results.
  • Strategically drive process optimization, efficiency enhancements, and continuous improvement initiatives.
  • Oversee client relations, ensuring a high level of client satisfaction through effective communication and problemsolving.
  • Utilize your extensive experience in managing large teams to optimize workforce planning and development.
  • Collaborate crossfunctionally to implement best practices, ensure compliance, and maintain company standards.

Qualifications and Skills:

  • Proven track record in senior management roles, with at least 5 years of experience, ideally within the BPO sector.
  • Strong leadership skills, including the ability to motivate, mentor, and drive teams to meet and exceed objectives.
  • Experience managing headcounts of over 200 employees, optimizing workforce management strategies.
  • Demonstrated expertise in client relationship management and a customercentric approach.
  • Sound knowledge of BPO operations and the ability to thrive in a night shift role.

What We Offer:

  • Competitive compensation package, reflective of your experience and industry standards.
  • Opportunity to drive operational excellence, employee development, and client satisfaction.
  • A dynamic and collaborative work environment that recognizes and rewards your contributions.

Salary:
R720, R960,000.00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape 7405: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of experience do you have in senior management roles, specifically within the contact center sector?
  • Have you previously managed a team of over 200 employees?

Education:

  • Diploma (required)

Shift availability:

  • Night Shift (required)