Retention Specialist
2 weeks ago
Who are we?
- Minimum Qualification Required
- Grade 12/Standard 10/NQF
- Relevant FAIS and RE qualification
Minimum Experience
- At least 2 years of experience in call center STI personal lines
- Personal lines retention experience will be advantageous
- Deliverables include, but will not be limited to
- Motivation from your team manager.
- Grade 12/ Standard 10/ NQF
- RE 5 or due date more than 12 months away
- FAIS Fit and proper or more than 2 years under supervision period left
- Analytical
- Excellent product Knowledge of MiWay's Products
- Broad knowledge of MiWay as a company and what the differentiators to the industry are.
- Good attendance record is a must
- Great performance track record on your measures
- Flexible
- Tenacity to retain clients
- Great negotiation skills
- Good knowledge of the Industry and competitors will be an advantage
- Excellent Verbal and communication skills
- Selfmotivated
- Ability to Multitask
Competencies Required
- Computer literacy
What will you do?
- Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Knowledge and Skills
Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
Communicates effectively
- Contributing dependently
- Decision quality
- Contributing dependently
- Action orientated
- Contributing dependently
- Optimises work processes
- Contributing dependently
Build a successful career with us
- We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
- Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation
- Contributing dependently
- Customer focus
- Contributing dependently
- Collaborates
- Contributing dependently
- Being resilient
- Contributing dependently
- Drives results
- Contributing dependently
Turnaround timeOur commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
-
Investment Specialist
2 weeks ago
Midrand, Gauteng, South Africa Moving Heads Personnel Full timeInvestment SpecialistJohannesburg, Gauteng Meet sales targets on products and platform including Multi-Manager, Asset Management and Platforms Ensure number and quality of sales activity are attained minimum of 3 visits per day Build and maintain internal stakeholder relationships business focused Build and maintain external client relationships adviser,...
-
Marketing Specialist
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:Develop and execute regional integrated marketing and promotional plans across Foundation, EBU (Central), and CBU commercial counties.Your responsibilities will include:Drive PR & CSI with external service agents, media, and other key role players to ensure that the brand objectives are met.Report on monthly advertising, sales, and promotion...
-
Specialist: Senior C2 Account Manger
2 weeks ago
Midrand, Gauteng, South Africa Liquid Tech (Pty) Ltd. Full timeRole PurposeAs an Specialist: Senior C2 Account Manger you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior...
-
Specialist: Senior C2 Account Manager
2 weeks ago
Midrand, Gauteng, South Africa Liquid Tech (Pty) Ltd. Full timeRole PurposeAssist Account Manager in there vertical segments in all Liquid C2 to identify, scope, present and sell complex Cloud and Cybersecurity solutions. Run customer-facing presentations on Liquid C2 products, services and propositions. Engage and develop C-level and senior management customer contacts in various roles - technical, commercial,...
-
Specialist: Human Resources Business Partner
2 weeks ago
Midrand, Gauteng, South Africa BMW (South Africa) (Pty) Ltd. Full timeThe HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to management on human resource-related issues (full HR value chain) to meet the strategic objectives within a designated business area.Amongst other things, the successful...
-
Senior Specialist: Vfs Digital Analytics
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:As a Senior Account Manager, you will be responsible for retaining and growing a portfolio of Vodacom's strategic accounts. Through effective and proactive relationship management up to C-Level, you will be a trusted adviser and be well placed to identify business challenges and how they can be addressed by Vodacom's wide portfolio - ranging...
-
Fttx Business Integration Specialist
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:The core responsibility of the business integration specialist role is:To support the design and implementation of solutions/capabilities that will ensure the strategic expansion of the FTTx department.To support the management of operational efficiencies with an emphasis on order management within the FTTx department. This will entail a...
-
Senior Specialist Customer Value Management-east
2 weeks ago
Midrand, Gauteng, South Africa Liquid Tech (Pty) Ltd. Full timeRole PurposeService Management (SM) is a customer facing function in the customer services arena. The SM is the single point of contact for all customer issues and are to facilitate delivery, service management and retention of contracted services. This is a senior role to manage complex high end and spend customers R mil MRC and up. This is a high-profile...
-
Specialist Finance Decision Support: Sales and
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full time:When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: The Finance Business Partnering team for the Consumer Business Unit provides Financial Planning and Analysis and Decision support to help the unit achieve its goals and offer dynamic value...
-
Senior Specialist High Risk Base Management and
2 weeks ago
Midrand, Gauteng, South Africa Optimal Growth Technologies Full timeKey accountabilities and decision ownership]**: Identify and setup key campaigns across direct, retail and/or online channels to reduce churn Craft and execute on proactive saves strategies using bigdata predictive models and dedicated execution teams across our distribution channels Craft and execute on reactive saves strategies by equipping inbound desks...
-
Specialist: Ip Metro
2 weeks ago
Midrand, Gauteng, South Africa Psalms23consulting Full timeTo be responsible for supporting the planning, design, implementation and Operations of the company Network which includes the Metro and Access Network Infrastructure and Services functions. This position includes supporting tasks to meet the planning and implementing IP Metro and Access platforms to support maximum possible service availability, capacity...
-
Senior Specialist: Regional Data
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:Represent their business function on the Data Governance Committee.Involved in making business critical decisions about the data they own.Responsible for data privacy and cyber security assessments.Own the risk of sharing data outside of the organization.Accountable for approving data retention and extensions if required.Accountable for data...
-
Senior Specialist: Regional Data
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:Represent their business function on the Data Governance Committee.Involved in making business critical decisions about the data they own.Responsible for data privacy and cyber security assessments.Own the risk of sharing data outside of the organization.Accountable for approving data retention and extensions if required.Accountable for data...
-
Specialist: Regional Manager
2 weeks ago
Midrand, Gauteng, South Africa BMW Financial Services (South Africa) (Pty) Ltd. Full timeThe incumbent will be responsible for a defined territory of dealers in which s/he will be required to maximise sales performance in order to achieve set targets defined by the business. Responsible for a defined territory of dealers. Understands business relationships and provides (through the regional managers) a consultancy service to support dealers to...
-
Specialist: Revenue Assurance
2 weeks ago
Midrand, Gauteng, South Africa Liquid Tech (Pty) Ltd. Full timeRole PurposeTo manage the control environments for Liquid Intelligent Technologies operating companies, including the incident management process for regional and individual opcos. To ensure validity, accuracy, and completeness of all revenue streams. To conduct analysis, mapping, development, monitoring of revenue and fraud related controls.Role...
-
Senior Specialist: System Analyst
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:This incumbent will be required to provide technical leadership and guidance on strategic technology capabilities, develop designs and operating models. This Role is within IT Retail Operation department.The department is responsible for providing service delivery for the following systems: DV360, FastTrack CRM, KeyWordSMS, FastTrack Vetting...
-
Marketing Administrator
2 weeks ago
Midrand, Gauteng, South Africa Midland Primary and High School Full timeJob title: Marketing ExecutiveDepartment: External Relations and Marketing Location: MidrandReporting to: Principal and School DirectorJob purposeTo support the School Director in raising the visibility of the school by carrying out an effective marketing and communications plan in order to:Attract new students across the school's portfolio and publicize the...
-
Midrand, Gauteng, South Africa MiWay Full timeWho are we? Grade 1 Full FAIS commercial qualification Continuous Professional Development (CPD) training must be up to date Minimum of 3 Years relevant experience in a similar role Minimum of 3 years commercial insurance experience Proven track record with interacting with large corporate brokers and clients on a facetoface basis Ability to build bespoke...
-
Principal Specialist: Venture Manager
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole Purpose:Identify opportunities to design and build and take to market, inter-aliaPlatform businessesDesign, model, test and launch new ventures operationally, commercially and financiallyDevelop market Awareness, Acquisition, Activation and Retention strategies and plansTake responsibility for the launch and success of the venturesAssess build, buy, and...
-
Principal Specialist Pricing Manager
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full time:When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:As the Pricing Manager at Vodacom South Africa, you will be responsible for overseeing all aspects of mobile and fixed pricing strategy, revenue optimization, and profitability for the...