Retention Specialist

2 weeks ago


Midrand, Gauteng, South Africa Sanlam Full time

Who are we?

  • Minimum Qualification Required
  • Grade 12/Standard 10/NQF
  • Relevant FAIS and RE qualification


Minimum Experience
  • At least 2 years of experience in call center STI personal lines
  • Personal lines retention experience will be advantageous
  • Deliverables include, but will not be limited to
  • Motivation from your team manager.
  • Grade 12/ Standard 10/ NQF
  • RE 5 or due date more than 12 months away
  • FAIS Fit and proper or more than 2 years under supervision period left
  • Analytical
  • Excellent product Knowledge of MiWay's Products
  • Broad knowledge of MiWay as a company and what the differentiators to the industry are.
  • Good attendance record is a must
  • Great performance track record on your measures
  • Flexible
  • Tenacity to retain clients
  • Great negotiation skills
  • Good knowledge of the Industry and competitors will be an advantage
  • Excellent Verbal and communication skills
  • Selfmotivated
  • Ability to Multitask


Competencies Required
  • Computer literacy

What will you do?

  • Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
    Knowledge and Skills


Customer Service
  • Team Support
  • Administration
  • Quality, compliance and accreditation
    Personal Attributes


Communicates effectively
  • Contributing dependently
  • Decision quality
  • Contributing dependently
  • Action orientated
  • Contributing dependently
  • Optimises work processes
  • Contributing dependently

Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
    Core Competencies


Cultivates innovation
  • Contributing dependently
  • Customer focus
  • Contributing dependently
  • Collaborates
  • Contributing dependently
  • Being resilient
  • Contributing dependently
  • Drives results
  • Contributing dependently

Turnaround timeOur commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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