Senior Specialist High Risk Base Management and

2 weeks ago


Midrand, Gauteng, South Africa Optimal Growth Technologies Full time

Key accountabilities and decision ownership]**:

  • Identify and setup key campaigns across direct, retail and/or online channels to reduce churn
  • Craft and execute on proactive saves strategies using bigdata predictive models and dedicated execution teams across our distribution channels
  • Craft and execute on reactive saves strategies by equipping inbound desks with appropriate tooling and commercial deals.
  • Manage the commercial agreements, profitability and operational service levels of campaigns.
  • Take full accountability of operational and product innovations across all areas of voluntary churn management.
  • Provide bestinclass differentiated services within the last line of cancelations defense.

Must have technical / professional qualifications:

  • A relevant 3-year Degree or National Diploma in essential and
  • A minimum of 5 years relevant experience essential in a commercial role inclusive of experience in an operations role.
  • MBA / Similar postgraduate degree or qualification would be advantageous.

Key performance indicators:

  • Annual Churn % for the postpaid business in the commercial business unit department.
  • Annual outflow revenue for the postpaid business in the commercial business unit department.
  • Revenue Dilution Management targets on all retentions through the business department.


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