Commercial Insurance Customer Support

2 weeks ago


Johannesburg, Gauteng, South Africa Exclusively Remote Full time

Commercial Insurance Customer Support Representative (CSR)

Position:
Commercial Insurance Customer Support Representative (CSR)

Experience:
Previous experience in the Commercial Insurance industry required

Role:
Providing exceptional customer support in a CSR capacity

Work Schedule:
Monday to Friday, 3pm-11pm SA Time

Key Responsibilities:

  • Address client inquiries regarding policy details, coverage options, claims procedures, and billing matters.
  • Collaborate with the sales team to assist clients with policy renewals, adjustments, and endorsements.
  • Provide accurate and comprehensive information to clients, ensuring they fully understand their policies and options.
  • Handle escalated client issues with empathy and professionalism, striving for swift and effective resolution.
  • Maintain detailed records of client interactions and transactions using our CRM system.
  • Stay uptodate with industry trends, regulations, and product knowledge to effectively assist clients.

Qualifications:

  • Previous experience working in a Commercial Insurance setting is essential.
  • Proven track record of delivering exceptional customer service in a similar role.
  • Strong communication skills, both written and verbal.
  • Ability to explain complex insurance concepts in a clear and concise manner.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Attention to detail and excellent organizational skills.
  • Adaptability to handle a variety of client inquiries and situations.
  • Relevant insurance certifications or licenses may be beneficial

Application Question(s):

  • Do you have more that 4 years commercial insurance experience?


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