Team Manager: Digital Support

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

The Operations Digital Support Hub team has a position available for a Team manager who will be based in Hill on Empire.

Strong Leadership & Management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a 'can-do' attitude. The appointment will be made in line with the company and business units' EE plan.

Job DescriptionThe position calls for a person who will provide strong technical expertise and mentoring to assist a Digital Consultant Support team operationally and to embed and enhance systems and processes that support the Digital adoption efforts of Santam Broker Solutions.

The successful candidate will be responsible for managing team performance and requires of the incumbent to embrace and encourage a culture of learning and growing.

Key ResponsibilitiesCoaching & Roadshows to promote the usage of Santam Digital assets.
Monitor quality of work produced by team and provide leadership/ coaching where necessary to encourage learning and decision-making.
Management of workflow.
Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.

On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.

Planning and organising in order to manage other ad-hoc day to day operations, processes and team outputs. Build and maintain effective relationships with key stakeholders.
Managing intermediaries' activities on Santam platforms – ability to influence and get buy-in.
Dealing with staff issues and resource optimisation, including building technical expertise to deliver on KRAs.

Communication skills, (understanding, speaking and writing of English and Afrikaans).Ability to perform under pressure and maintain a resilient approach in spite of set-backs.

Inherent ability to Live the Santam Values.
High level understanding of Investigation of BAU incidents and assisting in driving the solution. Understanding of change impact after technical releases and building a support structure. Qualifications and ExperienceProven experience managing a team of people. Working knowledge of Santam systems is a requirement. With a preference to Broker Portal and SBS systems experience.
Grade 12 (Matric Certificate) qualifications with acceptable pass mark. Proficient and proven track record with process enhancements - Process certification or equivalentHigher Certificate in Insurance or equivalent.
Regulatory Examinations (RE) with full qualification.
Computer literacy (MS Word, Excel and PowerPoint – intermediated proficiency levels) FAIS compliance is a business requirement.
Thorough technical, product and wording knowledge of Santam Commercial, Personal and Santam AGRI products. Drivers licence is a requirement.
SkillsAnalytical thinking - ability to analyse and apply information and data.
Appreciation of insurance and underwriting principles.
Business partnerships.
Commercial and profit driven.
Conceptual thinking. Curious about new developments and technologies and application to risk management.
Excellent inter-personal skills.
Execution and deadline oriented.
Flexibility.
Good communication skills (verbal and written).Impact & Influence.
Information seeking.
Innovation - innovative flair or ability to unlock this in business and people.
Keen attention to detail.
Planning and organising - ability to cope with conflicting demands and to prioritise tasks.
Solution oriented.
Teamwork and cooperation. Self-Confidence.

Delivering results and meeting customer expectationsRelating and networkingAnalysingApplying expertise and technologyAchieving personal work goals and objectivesTurnaround timeThe shortlisting process will only start once the application due date has been reached.

The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationAt Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices.

This is the eighth consecutive year that we have achieved this accolade.
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