Customer Education and Services

2 weeks ago


Johannesburg, Gauteng, South Africa Ntiyiso Consulting Group Full time

Multiple Openings in Customer Education & Services

Do you have a passion for empowering others and building lasting customer relationships?
We're seeking talented individuals for our Customer Education and Services role

The Roles:

-
Engagement Manager (7+ yrs exp)_

Lead our customer education and services team, develop strategic initiatives, and ensure exceptional customer experiences.
-
Senior Consultant (5+ yrs exp)_

Develop and deliver engaging training programs to empower customers and maximize product adoption.
-
Consultant (3+ yrs exp)_

Contribute to the development and delivery of customer education materials and programs.
-
Customer Service Analyst (3+ yrs exp)_

Provide exceptional customer support, resolve inquiries, and ensure customer satisfaction.
-
Junior Customer Service Analyst (1+ yr exp)_

Gain valuable experience in customer service by assisting customers and contributing to a positive customer experience.

Minimum Qualifications (all positions):

  • Bachelor's degree in a relevant field, such as Education, Training, Business Administration, Communications, or a related field (experience may be substituted in some cases).
  • Minimum of 3 years of experience in a relevant field (specific requirements vary by position).

To Be Successful:

  • You are passionate about customer success and building strong relationships.
  • You possess excellent communication, presentation, and interpersonal skills.
  • You are a creative and engaging individual with a knack for developing learning materials.
- (For Analyst roles) You have a strong understanding of customer service principles and best practices.

  • You are a team player who thrives in a fastpaced environment.

Education:

  • Bachelors (preferred)


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