Customer Services Representative

2 weeks ago


Johannesburg, Gauteng, South Africa Richfield Graduate Institute of Technology Full time

Plays a fundamental role in supporting our vision of being a student-centric business, providing world-class service to thousands of students nationally.

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The role includes but is not limited to:_

  • Ensure students' progress to the next stage of their studies by proactively calling and driving reregistrations
  • Validate all new sales and ensure students meet entry requirements set by the Department of Higher Education
  • Ensure that the student's fees are collected monthly, following strict and defined credit control policies and procedures.
  • Respond to student inquiries with efficiency, courtesy, urgency, and enthusiasm, at time managing multiple students and lines of communication at once.
  • Identify and clarify student concerns and provide solutions to mitigate repeat queries.
  • Follow up proactively at various points on the student's journey to support a superior learning experience.
  • Respond to internal queries
  • Maintaining and updating students records on ITS
  • Admin work for the department
  • Admin work for the department
  • Monthly departmental audits

Inbound

  • Answer phones professionally
  • Respond to customer inquiries timeously
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
  • Providing feedback regularly to the team leader on the effectiveness of the campaign as well as the customer queries.
  • Data capturing of survey data
  • Maintaining the appropriate schedules of calls made and subsequent registrations.

Job Types:
Full-time, Permanent, Graduate

Salary:
R5 000,00 - R7 000,00 per month

Experience:

  • Customer service: 2 years (required)
Application Deadline: 2023/12/31

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