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Operations Assistant Pm Hp

4 months ago

Johannesburg, Gauteng, South Africa Tower Group Full time

KEY RESPONSIBILITIES:

  • Provide operational support to the Commercial and Consumer product team
  • Provide IP to product managers for stock orders
  • Processing of orders
  • Managing of SLAs on ETAs and orders placed
  • HP Care pack Registrations and follow up
  • Follow up on outstanding quotes and convert them to orders
  • Liaise with Stores/Dispatch regarding deliveries of all orders
  • Maintaining of filing system
  • Assist customers with queries
  • Assist with any other queries relating to the backoffice procedures
  • Assist sales staff with queries
  • Assist the Consumer and Commercial Product team with daytoday administration tasks
  • Compiling of various reports to submit to Vendor and internal
  • HP financial claims Support
  • HP product LOA submission
  • Maintain vendor operations relationships
  • Managing systems
  • Support Product Managers with Sage updating and maintenance
  • HP Smart EDi Portal
  • HP Product Portal

REQUIREMENTS:

  • Matric with mathematics is essential
  • A tertiary degree/diploma is advantageous
  • Minimum 12 years' ITrelated experience
  • Knowledge and understanding of the ICT market will be advantageous
  • Own transport and a valid driver's license are essential
  • Attend training sessions during working hours and after
  • Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
  • Service quality orientated
  • Customer focused
  • Copes effortlessly within a highstress and pressurized environment
  • Excellent communication, writing, and people skills
  • Excellent administration skills
  • Good understanding of finance
  • Willing to go the extra mile and succeed
  • Technology driven
  • Basic calculations (ability to work with numbers)
  • Selfactualization (capacity to assert oneself)
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
  • Tact (courteous, diplomatic, respectful manner)
  • Excellence orientation (set and achieve high standards & ongoing improvement)
  • Feedback (provide positive, helpful & productive feedback)
  • Liaison (establish effective personal contact/channel for Communication between parties)
  • Written and verbal communication (convey information through written / verbal instruction)
  • Evaluating (ask questions, analyze, give attention to, and attend to detail)

PERSONAL ATTRIBUTES:

  • Mature and outgoing individual
  • Wellgroomed and highly presentable
  • Wellorganized individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Selfdriven and willing to go the extra mile
  • A high level of perseverance
  • Be patient, tolerant, and diplomatic
  • Ability to work as part of a team
  • Analytical thinker
  • Problem Solver