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Customer Success Consultant

3 months ago

Centurion, Gauteng, South Africa RIB Software Full time



POSITION:
Customer Success Consultant

DEPARTMENT:
RIB - Support, Training and Implementation (Candy & Connect)

LOCATION:
Centurion, South Africa

JOB PURPOSE:

RIB (Centurion Office) requires the expertise of a Customer Success Consultant, responsible for the Implementation, Training and Support of Candy and Connect while maintaining a high level of professionalism when dealing with prospective and existing RIB clients

DUTIES AND RESPONSIBILITIES:

Execute the following functions and tasks related to providing the existing and potential clients in Southern, East, & West Africa, including Mauritius:

  • Facilitation of all Candy related training.
  • Implementation for newly acquired clients.
  • Management of key accounts for upselling and retention.
  • Support the Sales team with technical demonstrations.
  • Telephonic support for Candy, Candy Cloud, Connect and Candy/BuildSmart integration.
  • Assist with product knowledge transfer in the form of Webinars, Seminars, Help Centre Articles, Did you Knows, Course Notes and User Guides.
  • Support RIB Business Development Partners.

SKILLS AND REQUIREMENTS:

  • Estimating and Planning knowledge.
  • Project operations knowledge.
  • Microsoft office knowledge.
  • Be willing to travel locally and internationally.
  • 5 Years Construction industry experience.
  • Experience on Candy is essential.
-
COMPETENCIES:

  • Selfmotivated.
  • Customer service orientated.
  • A team player.
  • Energy and drive.
  • Results and goal orientated.
  • Good communication skills.
  • Good planning and prioritizing skills.
  • Attention to detail.
  • Good problemsolving skills.

REPORTING TO:
Customer Success Manager (Estimation & Project Controls)

Salary:
Up to R800,000.00 per year

Application Question(s):

  • May I know how long your notice period is?
  • What would be your salary expectation for the TOTAL Annual paid