Wine Estate F&b Manager

2 weeks ago


Constantia, Western Cape, South Africa HotelJobs Full time

Wine Estate F&B Manager #59

Personal Attributes & Requirements

  • Excellent leadership abilities.
  • Decisive.
  • Ability to handle well under pressure.
  • Strong planning and organisational skills.
  • Own Transport & Valid Driver's License


You would be required to have a completed Matric and have at least - 5 years' experience in managing large sales and/or service teams.

Formal studies in Hotel / restaurant management and or Retail experience is advantageous.

Workdays/ Shifts:

Monthly shift roster. Working week includes weekends and Public Holidays.

Responsibilities:
Hospitality


  • Overseeing floor managers whilst they are maintaining service level of staff
  • Assist PR & Events Coordinator in arranging functions tasting room, meetings, staff functions and marketing functions
  • Provide training for a high level of service in the Tasting Room
  • Manage customer experience throughout the customer journey on the Estate
  • Provide exceptional customer service

Responsibilities:
Administration


  • Conduct opening and closing duties of all Tasting Rooms and stores
  • Manage the front of house staff including but not limited to monthly rosters, overtime approvals, disciplinary action, recruitment
  • Manage online reviews and customer complaints
  • Constantly evaluate service and offering to create and adapt plans for improvements
  • Oversee orders for Front of house stock eg. Retail, Water, packaging etc. in accordance with budget
  • Ensure stock control and reconciliation of storerooms
  • Set monthly sales targets in conjunction with the Sales & Marketing Manager and create sales strategy to meet targets
  • Prepare and present monthly sales and operation reports
  • Execute business objectives
Remuneration R R35000 neg

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