Client Care Assistant: Main Reception

2 weeks ago

Bellville, Western Cape, South Africa Sanlam Full time

Who are we?


Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market.

Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent.

The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.


Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
    What will you do?
  • Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.
  • Handling of general enquiries.
  • Following protocols to render excellent client service.
  • Effective communication, listening, understanding, and interpreting to meet clients' requirements.
  • Confident ability to handle complaints and challenging clients.

What will make you successful in this role?
-
Communication Skills: Excellent verbal and written communication skills in English, Afrikaans and with Xhosa as a third language an advantage, to interact with visitors, clients, and employees.
-
Customer Service: Strong ability to provide a high level of customer service and handle inquiries, complaints, and requests professionally.
-
Interpersonal Skills: Ability to build good relationships and interact positively with a wide range of people.
-
Organization: Strong organizational skills to manage appointments, meetings, and administrative tasks efficiently.
-
Multitasking:Capability to handle multiple tasks simultaneously in a busy environment.
-
Problem-Solving: Quick thinking and resourcefulness to address issues or unexpected situations as they arise.
-
Attention to Detail: Accuracy in tasks like data entry, scheduling, and managing records.
-
Professionalism:Maintaining a professional demeanour and appearance at all times.
-
Cultural Sensitivity: Awareness and sensitivity to cultural differences, especially in a diverse corporate environment.
-
Security Awareness: Basic knowledge of security protocols and procedures to ensure the safety of the workplace.

  • Qualification and Experience
  • Matric or Grade 12
Years frontline experience in a corporate or hotel environment

  • Outstanding attendance record
  • Working shifts


 Knowledge and Skills
  • Effective communication skills in English and Afrikaans with Xhosa as a third language an advantage
  • Knowledge of Sanlam
  • Computer literate
  • Protocol/Etiquette
  • Understanding of cultural diversity
  • Excellent communication skills
  • Interpersonal skills


 Behavioral Competencies
  • Client orientation
  • Professionalism
  • Initiative
  • Teamwork
  • Stress tolerance
  • Integrity
  • Self confidence
  • Change and adaptability

Core Competencies

  • Cultivates innovation
  • Contributing dependently
  • Customer focus
  • Contributing dependently
  • Drives results
  • Contributing dependently
  • Collaborates
  • Contributing dependently
  • Being resilient
  • Contributing dependently

Turnaround timeOur commitment to transformation**The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Client Care Assistant: Main Reception

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic...

  • Administrative Assistant

    2 weeks ago

    Bellville, Western Cape, South Africa University of the Western Cape Full time

    Post Number ITS Faculty/Department- University of the Western Cape -> Community & Health Sciences -> Dean's Office: Community & Health Sciences- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Bellville Medical Campus - Bellville, WC ZA (Primary)- Closing Date- 19/4/2024Role Clarification & Key Performance AreasThe Faculty of...

  • Client Care Representative: Intermediate Skill Set

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Administrative Assistant: Faculty

    2 weeks ago

    Bellville, Western Cape, South Africa University of the Western Cape Full time

    Post Number Faculty/Department- University of the Western Cape -> Law -> Dean's Office: Law- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Main Campus - Bellville, WC ZA (Primary)- Closing Date- 9/3/2024Role Clarification & Key Performance AreasReporting to the Senior Faculty Officer, the appointee will be responsible for...

  • Ccc: Client Care Representative: Call

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Specialised Health Care Coach

    2 weeks ago

    Bellville, Western Cape, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Palliative Care Professional Nurse

    2 weeks ago

    Bellville, Western Cape, South Africa Tygerberg Hospice Full time

    Role summary:To provide compassionate and professional palliative nursing care to patients and their families as a part of the inter-disciplinary care team. Inform stakeholders of palliative care arrangements within the community-based service platform. Establish effective care pathways and linkage throughout the care continuum. Ensure effective management...

  • Client Care Representative: Intermediate

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Financial Assistant

    2 weeks ago

    Bellville, Western Cape, South Africa Stodels Garden Centre Full time

    Financial Assistant (RETAIL GARDEN CENTRE)Multi Award Winning Nursery-Stodels is looking for a meticulous Financial Assistant to join our Finance team at the Head Office in Bellville. The position will report to the Head of Finance.Main Duties: Process Stock and Service invoices onto the system. Process claims, ex stock claims etc & submit to suppliers....

  • Wealth Assistant

    2 weeks ago

    Bellville, Western Cape, South Africa RPO Recruitment Full time

    RPO Recruitment is currently looking for a dedicated and detail-oriented Wealth Assistant to join our client's team in Bellville. As a Wealth Assistant, you will provide administrative support to the Wealth Managers and assist in managing the financial portfolios of high-net-worth individuals.The main objective of this role is to assist the Wealth Planners...

  • Receptionist/administrator

    2 weeks ago

    Bellville, Western Cape, South Africa TAH Animal Hospital (Pty) Ltd Full time

    _WHO ARE WE?_TAH Animal Hospital (Pty) Ltd - South Africa's largest veterinary group, where pets have been first for more than 50 years.We are all about happy people and healthy pets. Through people, pets can live long healthy lives. Patient care excellence requires modern, continuously upgraded facilities and the use of the latest evidence-based approaches,...

  • Client Care Representative: Intermediate for Skill

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Client Care Representative: Intermediate Funds

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Client Liaison Officer

    2 weeks ago

    Bellville, Western Cape, South Africa Food Lovers Market Full time

    Stellenbosch University, Western Cape Permanent 8 hrs p/day Work schedule: As Needed TBC p/hour Start date: ASAPJob descriptionThis is a summary of what the job involves to help you decide if you are a good fit.**We are looking for a Client Liaison Officer to join our team As a Client Liaison Officer, your role involves being the bridge between the company...

  • Client Liaison Officer

    2 weeks ago

    Bellville, Western Cape, South Africa Food Lovers Market Full time

    Stellenbosch University, Western Cape Permanent 8 hrs p/day Work schedule: As Needed TBC p/hour Start date: ASAPJob descriptionThis is a summary of what the job involves to help you decide if you are a good fit.**We are looking for a Client Liaison Officer to join our team As a Client Liaison Officer, your role involves being the bridge between the company...

  • Ccc: Client Care Representative: General

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Client Service Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    The overall purpose of the roleThe incumbent is responsible for providing excellent client services to a portfolio of clients by efficiently managing human capital queries, any claims and all other medical scheme, gap and medical insurance related queries. Key ResponsibilitiesProvide an effective and efficient administrative channel between clients and...

  • Ccc: Client Care Representative: General

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Client Support Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Telephonist

    2 weeks ago

    Bellville, Western Cape, South Africa TAH Animal Hospital (Pty) Ltd Full time

    _WHO ARE WE?_TAH Animal Hospital (Pty) Ltd - South Africa's largest veterinary group, where pets have been first for more than 50 years.We are all about happy people and healthy pets. Through people, pets can live long healthy lives. Patient care excellence requires modern, continuously upgraded facilities and the use of the latest evidence-based approaches,...