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Client Care Assistant: Main Reception

3 months ago

Bellville, Western Cape, South Africa Sanlam Full time
Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market.

Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent.

The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

What will you do?

Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.

Handling of general enquiries.
Rendering of excellent client service.
Effective communication, listening, understanding and interpreting to meet clients' requirements.
Matric or Grade 12

  • 5 Years frontline experience in a corporate environment
Outstanding attendance record
Working shifts Knowledge and Skills
Effective communication skills in Afrikaans and English with Xhosa as a third language an advantage
Knowledge of Sanlam
Computer literate
Protocol/Etiquette
Understanding of cultural diversity
Excellent communication skills
Interpersonal skills Behavioral Competencies
Client orientation
Professionalism
Initiative
Teamwork
Stress tolerance
Integrity
Self confidence
Change and adaptability Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.