Concierge, Africa

2 weeks ago


Cape Town, Western Cape, South Africa Ultimate Jet Vacation Full time

Our Africa team is growing This department is a magnetic team whose main responsibility is to ensure our clients have a fantastic experience booking and traveling to Africa.

The main functions of this role are to assist the team in creating memorable moments for the clients by ensuring all requests and/or inquiries are addressed in a timely and efficient manner.


Responsibilities:

  • Support the team with any tasks needed to ensure the client has the best experience
  • Emergency onground contact for intravel clients
  • Manges Airport welcome; South and East Africa
  • Manage Concierge services for all African bookings (Dinners, Spa, Excursion, Transfers, etc.)
  • Work on other projects as needed.

Qualifications:

  • Excellent time management, organizational, customer service, and interpersonal skills
  • Self Motivated + Loves Travel
  • 5+ Prior Luxury Travel experience
  • Working knowledge of Google, WETU, and reservation management systems
  • Detailoriented, LOVES the small details

Benefits:

  • Surround yourself with only top performers; mediocrity doesn't last long at our company.
  • Open Door policy
  • Have fun with all your projects
  • Company Values:_
  • Customer Service (response time, delivering what is best for the client, verbal & written communication)
  • Advising (product expertise, customers' best interest first)
  • Teamwork (the UJV/LUX team, the clients' team)


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