English Concierge Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Rhino Africa Full time
English Concierge Specialist


At Rhino Africa, the world's leading Safari company, we are proud to promote safari & luxury travel destinations across Africa; pioneering a new path for sustainable tourism and leaving our legacy on the continent.

We are on the lookout for a full-time English Concierge Specialist to join our Sales Support team.

As an English Concierge Specialist your responsibilities will include, but will not be limited to:

Responsibilities:

  • Acting as the first point of contact for international clientele interested in booking tailormade holidays and safaris on the continent
  • Book hotel/lodge and logistic reservations, based consultant requirements
  • Responsible for travel request distribution to agents
  • Supporting Sales consultants with all administrative duties
  • Conclude on all aspects of the post confirmation of the booking
  • Enquiry warming (to be handed over to Senior Consultant)
  • Sales Quotes as first point of contact to support Senior Sales Consultant
  • Work directly with Sales Managers to resolve client travel issues
  • Customer servicerelated responsibilities from client and perform other office duties as assigned
  • Work with our rates team to resolve ratesrelated tasks and communicate with consultants
  • Log all required tickets relating to rates and product
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
  • Ensure Concierge dashboard is updated and reporting done with sales managers

Requirements:

Our ideal English Concierge Specialist will possess:

  • A National Senior Certificate/Matric
  • 2 years of experience in a Concierge or Sales Administrative Assistant role
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problemsolving skills and the ability to think creatively and strategically.
  • Ability to work in a fastpaced, deadlinedriven environment.

Not essential but advantageous:

  • Degree/Diploma in Tourism
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.

Benefits:

At Rhino Africa, there's a smorgasbord of added delights

With us, you would:

  • Join an awardwinning team in an industryleading company in African travel and help us shape the future of our industry;
  • Make an impact for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
  • Earn an attractive remuneration package including a competitive base salary, 3% pension fund and 20 days of paid vacation per year;


 Hybrid work model
  • Enjoy the flexibility of working onsite and remotely part of the week once you've passed your probation;
  • When onsite, carry out your craft in gorgeous offices in the heart of Cape Town the world's most beautiful city;
  • Optional Health Insurance coverage with Essential Med;
  • Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
  • Collaborate with a diverse and talented highperformance team;


 Explore Africa
  • To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge
Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

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