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Travel Operations Coordinator
2 weeks ago
Our company based in Cape Town is seeking to hire a Highly Meticulous Travel Consultant to join our team.
The role of the travel consultant is to design and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip.
OUR GOAL:
May all who journey with us as Guests, leave as Friends.
Responsibilities Include but not limited to:
- Organize travel from beginning to end, through booking tickets, accommodation, securing rental transportation etc.
- Reconfirming all services with relevant partners before the start of the trip to ensure everything is booked as per what has been promised to the guest.
- Creating proposals.
- Meeting company sales and profit targets.
- Organizing prejourney arrangements for guests.
- Provide guests with an exceptional service.
- Liaise with service providers in a profession and timely manner.
- Research various destinations and means of travel regarding pricing, customs, reviews etc.
- Handle unforeseen problems and complaints in a professional and timely manner.
- Diagnose client specifications and wishes and suggest suitable services.
- Negotiate with suppliers for better rates.
- Handling of the 24/hr emergency phone.
- Build up and maintain agent/supplier relationships.
- Concierge service for guests whilst travelling.
Requirements:
- 10 years' experience in the travel industry with at least 3 consecutive years at the same company within in the travel industry is a MUST.
- Appropriate qualification in travel would be an added advantage.
- Have a very good knowledge in dealing with international guests.
- Be fluent in English.
- Be an allrounder, and able to work independently with INITIATIVE, REALIBILITY and above average ORGANISATIONAL SKILLS.
- Attention to detail is VITAL.
- Be available to work on Weekends/Public Holidays in case of emergencies or crisis if required. (Paid)
- Be available to work in the evening if and when required.(Paid)
- Competent computer user.
- You will follow processes and procedures & Company Policies.
- You are empathetic and able to put yourself "into the shoes: of our guests, to relate and connect with people with diverse personalities and backgrounds.
- You work well under pressure things get crazy sometimes but you can handle crisis situations in a calm manner, enabling you to focus and communicate clearly in challenging situation.
- Starting Salary R21 000pm (PROBATION SALARY R19 000pm)
- Overtime structure
- 13th Cheque
- Medical benefits
- An amazing working atmosphere
Salary:
From R19 000,00 per month
Education:
- Bachelors (required)
Experience:
- travel operations: 10 years (required)
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