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Concierge
2 weeks ago
Destination Management Company based in Cape Town is looking for a Concierge to run their Concierge Service in South Africa.
As a Concierge the core focus is enhancing customers local travel experience while driving loyalty & customer satisfaction.Experience required:
Flexible enough to meet the diverse needs of in-country customers
MS Office products
Have an eye for detail and a high demand for the quality of work
Work independently and proactively look for ways to innovate/improve
Advantageous :
German and or French language skills
Experience in the inbound tourism industry
Skills required:
Strong drive to deliver excellent service to customers
The ability to understand and react to customer needs
Strong conceptual way of working complemented by comprehensive know-how in the field of customer service
Proven organizational skills in managing competing priorities
Very good local knowledge of Southern Africa
Warm, authentic, and outgoing personality
Very good communication skills
Self-motivated, driven, proactive and able to work independently
Confident and friendly personality - you enjoy customer interaction
Ability to anticipate customer needs
Duties include:
Help set up reliable, efficient, and lean concierge processes that is able to assist and care for customers in country
Gather feedback, allowing company to further enhance the in-country customer experiences
Responsible for designing and implementing the concierge service quality standard following targets and objectives
Assist on-site customers in a friendly, proactive, and efficient manner with appropriate follow-up as necessary
Provide information and recommendations to customers (build an extensive knowledge base of restaurants, shops, attractions, and transportation options)
Utilize a network of contacts, service providers, and businesses to best support customers regarding excursions or special private arrangements
Ad hoc planning, organization and purchase/sale of these excursions/private arrangements
Job Type:
Permanent
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