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Sales Operations Team Leader-3

3 months ago

Cape Town, Western Cape, South Africa FirstRand Bank Limited Full time

Description

The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services

Hello Future Sales Operations Team Leader

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Operations - Cape Town , The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services

Are you someone who can:

Ensures operational excellence through the delivery of work processes according to defined quality standards Promotes diversity within the team Ensures compliance to policies and procedures in the Business Unit Ensures customer service solutions are aligned to the operational business plan Ensures team is trained in relevant systems and business processes Manages client expectations Contributes to cost efficiencies Manages people performance in the area of responsibility Participates in planned activities that are appropriate for own and staff development Ensures continuous process improvement to enable effective operational processes

You will be an ideal candidate if you:

Minimum Qualification - Matric Preferred Qualification - Degree in Finance, Accounting or any related field Experience - 2 to 5 years' experience within the role

You will have access to :

Opportunities to network and collaborate A challenging working environment Opportunities to innovate

We can be a match if you are:

Adaptable and curious Analyse complex data sets Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

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Job Details

Application Closing Date

03/06/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.