Technical and Governance Manager: Heavy Haulage

2 weeks ago


Johannesburg, Gauteng, South Africa Sanlam Full time

What will you do?

  • This career opportunity is available in
    Specialist Solutions a division of Santam for a
    Technical and

Governance Manager:
Heavy Haulage, who will be based in
Johannesburg.

What will make you successful in this role?

Leadership Responsibility

  • In conjunction with leadership team and the Business Leader, determine the longterm strategic objectives of the business.
  • Ensure business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organisational strategy.
  • Plan, direct and manage activities as dictated by the overall strategy agreed so as to maintain and develop business growth in accordance with the agreed business strategy.
  • Guide the BU teams to deliver on the company's brand promises of Strength, Relationships, Solutions, Longevity, Simplicity, Expertise and Consistency
  • Report, manage and measure the performance of the business unit through Management Information, supplied to various management and performance review forums (i.e. QBR's, Exco's, Board Meetings, UW Seminars, etc.)

Strategic Management

  • Provide sustainable strategic input for your relevant business area that will contribute to the financial health of the organisation through sound governance practices.
  • Provide detailed analysis and reporting on the Technical and Governance Areas.
  • Develop a Sustainable Risk Management Initiative that assists the underwriting & claims team and clients.
  • Monitor and report on cover trends and developments and the potential impact on the business.

Technical Underwriting

  • Oversee the:
- maintenance of the BU Underwriting Practice Policy
- maintenance of Underwriting Governance Folder
- generation of Underwriting Notes & Directives

  • Oversee Underwriting guidelines and audit checklist
  • Promote 'best practice' underwriting process to minimise underwriting operational risk.
  • General Technical support to Underwriters
  • Provide guidance on technically complex quotes and renewals and ensure quality control in respect of BU underwriting standards.
  • Ensure adherence to underwriting governance and underwriting authorities.
  • Respond to queries on wordings and sign off all nonstandard wordings.
  • Research and Development on new products as required.
  • Build and maintain a Knowledge Centre and produce material for regular distribution to the greater business.
  • Signoff of risks in accordance with Authority Matrix

Compliance, Binder and Outsource Management

  • General Technical Support and Management
  • Custodian of the BU/Santam Underwriting Management Agreement (Binder) and ensuring compliance and adherence to the authorities granted in respect thereof.
  • Liaison with Legal, Compliance and Finance on regulatory matters including FAIS, the Short Term Insurance Act, Forex, VAT.
  • Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations and BU's underwriting control standards and protocols.
  • Oversee:
- reviewing and underwriting of binders and outsource arrangements rates to ensure the profitability and governance of these structured solutions.

  • Auditing of these arrangements on a Quarterly basis to ensure compliance with agreed rates, wording and conditions.
  • Auditing on a yearly basis with Santam Specialist Compliance
  • Coordinating and collating of audit feedback for business

What will make you successful in this role?

Governance and Risk Management

  • Adherence to the Santam/BU Internal Control policy by implementing an effective system of internal control.
  • Implement an effective approach to the identification, assessment, monitoring, management and reporting of relevant operational risk exposures.

Data Analytics

  • Oversee the following functions:
  • Develop and extend BU's data analytics capability
  • Statistical analyses at portfolio level
  • Develop datadriven pricing relative to base rates and target loss ratios
  • Participate in strategic data projects
  • Research and Development on new products as required.

Data Governance

  • Successful execution of the Group Data Strategy within BU.
  • Successful implementation of the Data Governance framework within BU.
  • Drive forward improvements in data quality and integrity.
  • Timeous and efficient resolution of data quality issues within BU.
  • Minimal number of Data incidents reported and unresolved.
  • Support BU Head Data Owner (Business Leader) in all aspects relating to Data Governance.
  • All milestones and deadlines met relating to various Data initiatives throughout group as they relate to BU.

Digital Journey

  • Digitalization + tech modernization initiatives & outcomes
  • Mapping out BU's digital journey across various platforms.
  • Data strategy initiatives & outcome driving data initiatives to ensure accuracy of data for reinsurance renewals and portfolio reviews.
  • Testing of systems
  • Identify and imp


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