Assessor Manager, Heavy Commercial

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Full time
Who we are
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

What will you do?
What will make you successful in this role?
Strong people Management and Leading a senior team of assessors.
Optimizing the team performance aligned to the Santam strategy
Support company strategic objectives around profit, growth and cost reduction
Drives employee engagement through continuous performance discussions and set out agreed team goals.
Manage and report on business performance as well as build and maintain relationships
Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
Provide advice on settlement options and to ensure the indemnification takes place in line with Santam's policies and procedures.

Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.

Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the COE vehicle & GIT repair process, and delivering superior client service.

Overall responsible for building, maintaining and managing professional relationships the relevant
repairer and Towing performance for the region and to ensure that the desired results are achieved

Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.

Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

Qualifications and Experience
Matric/ Grade 12
VDQ Qualification
Post Matric Qualification / Business-Related Diploma or Degree
Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
At least 5 years' experience in Heavy Commercial Vehicle Assessing
At least 3 years' experience in managing a team or equivalent (advantageous)
Performance management experience
People management experience Personal Attributes
Driving Strategy
Analytical Thinking and Information seeking
Commercial Orientation
Customer service orientation
Decision Making
Enabling Innovation
Change Leadership
Flexibility
Focused Leadership
Virtual Leadership
Integrity
Emotional Intelligence Knowledge and Skills
Business Acumen and Industry knowledge
Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
Heavy Commercial claims knowledge
Motor adjustment knowledge of panel beating
Excellent policy, Claims and underwriting knowledge
Leadership skills
Working with people and Interpersonal skills
High level negotiation skills
Performance Management and outcome orientated
Planning and Organizing
Computer Literacy Turnaround time
At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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