Business Head: Technical Underwriting And Governance

1 week ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

Business Head:
Technical Underwriting and GovernanceJohannesburg, Gauteng, South Africa

Business Head:
Technical Underwriting and GovernanceThis career opportunity is available within Specialist Solutions, a division of Santam for a
Business Head:
Technical Underwriting and Governance, who will be based in Johannesburg: Illovo.

What will make you successful in this role?Strategic Management Provide sustainable strategic input for your relevant business area that will contribute to the financial health of the organisation through sound governance practices.

Provide detailed analysis and reporting on the Technical and Governance Areas. Actively seek ways to keep competitive advantage in the market.

Encourage cross-selling initiatives within Mirabilis & Emerald and Specialist Business by helping underwriters identify opportunitiesDevelop a Sustainable Risk Management Initiative that assists the underwriting & claims team and clientsMonitor and report on cover trends and developments and the potential impact on the business.


Technical Underwriting Oversee the:


maintenance of the BU Underwriting Practice Policymaintenance of Underwriting Governance Foldergeneration of Underwriting Notes & DirectivesOversee Underwriting guidelines and audit checklistGeneral Technical support to UnderwritersProvide guidance on technically complex quotes and renewals and ensure quality control in respect of Company underwriting standards.

Ensure adherence to underwriting governance and underwriting authorities.

Respond to queries on wordings and sign off all non-standard wordingsResearch and Development on new products as requiredBuild and maintain a Knowledge Centre and produce material for regular distribution to the greater business.

Sign-off of risks in accordance with Authority Matrix Claims Sole responsibility for notifying and keeping reinsurers informed of claims which exceed the agreed threshold of notification.

Provide technical input and guidance to Claims Staff on claims related matters, when required.
Attend Claims Technical Meetings and provide additional input on topical matters, when the need arises.

Oversee the Claims Guideline and Audit RequirementsCompliance, Binder and Outsource Management General Technical Support and ManagementCustodian of the Mirabilis/Emerald/Santam Underwriting Management Agreement (Binder) and ensuring compliance and adherence to the authorities granted in respect thereof.

Co-operation with Santam in relation to information management and content of Treaty Agreements Liaison with Legal, Compliance and Finance on regulatory matters including FAIS, the Short Term Insurance Act, Forex, VAT and Regulations in foreign jurisdictions, to ensure distribution of relevant information to Product Areas.

Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations and Mirabilis underwriting control standards and protocolsOversee:

reviewing and underwriting of binders and outsource arrangements rates to ensure the profitability and governance of these structured solutionsAuditing of these arrangements on a Quarterly basis to ensure compliance with agreed rates, wording and conditionsAuditing on a yearly basis with Santam Specialist ComplianceCoordinating and collating of audit feedback for businessWhat will make you successful in this role?Governance and Risk Management Adherence to the Santam/Mirabilis/Emerald Internal Control policy by implementing an effective system of internal controlImplement an effective approach to the identification, assessment, monitoring, management and reporting of relevant operational risk exposures Drive a risk-aware and strong governance culture within your businessMaintain wordings compliant with Treaty coverage and aligned with legal and regulatory developmentsCustodian of all agreed wordingsManagement of exposure to loss aggregation in conjunction with UnderwritersCompilation of annual Treaty renewal submissions and attention to queriesEnsure reinsurance protection in close liaison with Underwriters that quantitatively and qualitatively supports underwriting operationsSupport Underwriters with Treaty Special Acceptances, Facultative transactions and reinsurance queriesPromote solutions to minimise Risk of exposure to loss aggregation in conjunction with UnderwritersProduce and distribute Treaty SummariesData Analytics Oversee the following functions:Develop and extend Mirabilis & Emerald data analytics capabilityStatistical analyses at portfolio levelDevelop data-driven pricing relative to base rates and target loss ratiosCreate and maintain portfolio loss ratio reports for Product HeadsIdentify claims trends/latency and underwriting opportunities through sub-portfolio data analysisPromote 'best practice' underwriting process relative to risk selection and risk pricingParticipate in strategic data projects Research and Development on new products as requiredPeople Management Performance management of staff through appropriate application and implementation of Company policies and procedures.

Mentoring, Training and Development of staff so that they may reach their full potential.
Contribute to, encourage and ensure team work in order to promote a healthy and engaged workforce.

Develop a succession plan and growth opportunities within the TeamClient Liaison (Internal and External) Manage and maintain successful business relationships with relevant clients.

Ensure that clients are provided with consistent superior service and products.
Handle and resolve all relevant client queries within authority levels and liaise with service providers.
Work in conjunction with all internal resources and support structures to achieve desired business outcomes.
General Administration Production and / or sign-off of reports within stipulated timeframes.
Attend to the typing of general correspondence if and when necessary.

Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence.

Qualification and ExperienceLegal Degree 12 – 15 Years experience at a senior level with a combination of underwriting, re-insurance, legal and insurance in general.

FAIS Compliance and RE5.Core Competencies Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
About The CompanySantam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices.

This is the eighth consecutive year that we have achieved this accolade.
#J-18808-Ljbffr

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