Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time

CAREER OPPORTUNITY
Santam Specialist Business has a career opportunity for an Operations Manager

  • Heavy Haulage in Heavy Haulage (Transport) team who will be based in Johannesburg. The Heavy Haulage (Transport) team specializes in insuring heavy commercial vehicles in the transport industry. ROLE PURPOSES
To manage and oversee Team Leaders
To manage and oversee credit control function ( Binder allocations/ annual premium allocations)
Employee Development and upskilling
Compliance adherence and reporting function
Compliance Reviews - Outsource and Binder (Rm support)
System Training for Outsource Partners
Recruitment - Administrative and Sales
Handling of Complaints and Escalations and Reporting PRINCIPAL ACCOUNTABILITIES
Ensure operational administrative and compliance requirements are met QUALIFICATIONS AND EXPERIENCE
Regulatory Requirement (RE5), relevant Insurance related accreditation or qualification.
Leadership accreditation or qualification, and/or leading a team.
5 years of experience in commercial insurance
Problem solving
Adapting to constant operating changes and market conditions
Performance Management / Morale / Employee Skills Development

KNOWELDGE AND SKILLS
Interpersonal Skills
Leadership Qualities
Time management
Project Management
Conflict resolution
Critical thinking / problem solving
Agility - Ability to adapt to change
Change Management

COMPETENCIES
Resilience
Passion and Dedication
Empathy
Analytical Thinking
Planning
Action Orientated

ABOUT THE COMPANY
Santam is the leading non-life insurer in South Africa. Along with its subsidiaries, the business transacts all classes of non-life insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
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