Cancellation Specialist

2 weeks ago


Midrand, Gauteng, South Africa Nexio Full time

ROLE PURPOSE
A vacancy exist for a Cancellations Specialist in the Commercial Operations (VB) department at our Vodacom Midrand Client.

The role will be reporting directly to the Order Management Team Lead with a dotted line to the Quality Team Lead.

The main function of this role is to process fixed complex products cancellations Service Requests and Delete Orders service requests and capture Vodacom Business Cancellations Orders for Vodacom Complex Products and Solutions.


ROLE REQUIREMENT
KEY ROLE AND RESPONSIBILITIES'.

Manage the Cancellation process with correct approvals to close order

Drive the Organisational activities to ensure & maintain quick turnaround times within function responsibilities

Ensure adherence to business rules in terms of notice periods

  • Correct and timeous cancellation of solutions to avoid credit notes
  • Perform analytical checks to determine the validity of a credit note request
  • Coordinate crossfunctional processes to ensure all functions integrate and contribute to customer satisfaction.
  • Maintain high level of quality and adherence of OLA (Operational Level Agreement)

TECHNICAL / PROFESSIONAL COMPETENCIES

  • Experience in Telecom's CRM Systems.
  • Comprehensive experience in Excel and other related Microsoft Office product Suite.
  • Experience in dealing with high volume high priority Customer accounts.
  • Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
  • Experience in solution sales and relationship management with a track record of solution selling.
  • Flexibility and problem handling and solving ability.
  • Ability to work and manage in an ambiguous and changing environment.

QUALIFICATIONS & EXPERIENCE

  • Grade 12 (Matric) essential
  • At least 3 years' experience in Telco Cancellations will be advantageous.
  • Experience of working with Siebel advantageous.
  • Experience in telecommunications highly advantageous.
**LEADERSHIP COMPETENCY REQUIREMENTS

  • Equip the team by way of knowledge sharing.
  • Encourage collaboration.
  • Big Picture Solution Realisation.
  • Holistic Organizational Understanding.

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