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Receptionist
2 weeks ago
SUMMARY OF POSITION
The Receptionist will be responsible for providing general office support with a variety of secretarial activities and related tasks.
He/she will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional office duties.
ROLES AND RESPONSIBILITIES
-
Switchboard Operator
- Manage the switchboard, screening and routing calls to the relevant person
- Report faulty telephone equipment and line faults to the IT Manager / Admin Manager
- Review and update the Company's contact list and telephone extensions on a monthly basis
General Administrative and Office Support
- Knowledge of staff movements in and out of the Company
- Receiving and checking deliveries and informing the relevant person
- Open, stamp and distribute mail
- Receive incoming courier packages and liaising with the Courier Company to collect outgoing packing
- Provide and order stationery and maintain an adequate stock level
- Managing boardroom bookings
- Update the telephone list monthly
- Orders and distributes business cards for the Branches
- Orders office supplies
- Creating a Google sheet for all the branches to update the waybill listing and the items that were couriered
- Balancing the Globe Flight sheet and sending it to the relevant person
- Ensure the reception area is kept clean and tidy at all times
- Complete GRN's and send to Creditors
- Monitor the Cleaning Ladies when required
Client Relations
- Greet and welcome visitors in a professional manner
- Inform the relevant employee that their visitor has arrived
- Organising refreshments for meetings
Health, Safety, Quality and Environmental Responsibilities
- Report any deviations that could lead to an accident
- Participate in Safety Training to improve safety standards
- Report incidents and accidents before the end of a shift
- Adhere to the Company's Health and Safety policy and procedure
- Look after your own safety and that of other employees
- Ensure that the SHEQ Management System requirements are met towards customer, internal, ISO, regulatory / legal requirements.
- Manage and perform all internal processes, especially those that affect the quality of the Organization's products.
- Work with Customers, Collogues and Contractors towards continual improvement of the Management system and report the need for improvement to Management.
- Keep up standards and regulations with respect to Products and Services.
Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior
JOB REQUIREMENTS
- Minimum of Grade 12 or equivalent
- Minimum of 2 years' experience as a Receptionist
- An Office Administration /Secretarial Qualification would be advantageous
- Proficient in MS Office and SYSPRO
- Must have extensive experience with Customer Service
- Must have excellent verbal and written communication in English
BEHAVIOURAL REQUIREMENTS
- Must be able to work independently as well as in a team
- Must be able to follow instructions
- Must have excellent organisational, planning, multitasking and administrative skills
- Must have excellent planning abilities
- Must be able to prioritise jobs, perform under pressure and meet deadlines
- Must be able to manage time efficiently and effectively
- Must have exceptional attention to detail, be results and detail driven, and goal orientated
- Must be logical, methodical and proficient
- Must be willing to take on new responsibilities and challenges
- Must consistently maintain a high level of integrity, honesty and reliability
- Must have exceptional Customer service skills and display professionalism at all times
- Must be dressed professionally at all times
- Must conduct him/herself in the appropriate manner and show respect towards the Company, Clients, Suppliers, Contractors and fellow employees
- Must have excellent interpersonal and communication skills
Job Types:
Full-time, Temporary
Contract length: 6 months
Experience:
- Receptionist: 3 years (required)
- Administration: 2 years (required)
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