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Client Relationship Manager Clinical

3 months ago

Durban, KwaZulu-Natal, South Africa Discovery Ltd. Full time

Business Unit:
Discovery Health
Function:Client Service
Date:3 Jul 2023
Client Relationship Manager - Clinical

Key Purpose-
Key Outputs

  • The successful applicant will be responsible for but not limited to the following job functions:
  • Keep accurate and comprehensive stats (daily, weekly and monthly) for trending and analysis
  • Build and establish relationships at all levels with external and internal parties so as to ensure that timeous resolutions are found to any problem that might arise
  • Troubleshooting and managing difficult situations on all levels (pharmacy partners, doctors, members, intermediaries and employers)
  • Support role to pharmacist assistants, service consultants, teamleaders and ops manager.

Personal Attributes and Skills

  • Behavioral Competencies
  • Analysing
  • Delivering Results and Meeting Customer Expectations
  • Deciding and initiating action
  • Coping with Pressure and Setbacks
  • Creating and Innovating
  • Learning and Researching
  • Achieving Personal Work Goals and Setbacks
  • Skills
  • Time Management
  • Service Orientated
  • Problem solving skills
  • Interpersonal skills
  • Decision Making skills
  • Verbal and Written communication skills

Qualifications

and Experience

  • Essential
  • Matric
  • Advanced MS Office Knowledge
  • Post Basic Pharmacist Assistant qualification
  • 6 months MedXpress Specialist experience
  • Advantageous
  • 12 months Service Specialist and Workpool experience within Discovery Health
  • Able to work flexible shifts
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.