Manager: Client Services

2 weeks ago

Durban, KwaZulu-Natal, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?
Responsible for high-level relationship management with clients.

Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.

Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client's business.


Working at NTT

The Manager:
Client Services takes responsibility for the overall management of client delivery managers and also their client contracts.

This role manages all aspects of client delivery management and will be required to oversee the client management activities between Client Delivery, Service Transition, Support Services, Technical Services and Managed Services contracts within the local city.

Their primary objective is ensuring client satisfaction, service delivery and contract profitability for their portfolio of clients / contracts.

They do this by motivating their team members and inspiring outstanding service delivery performance in accordance with service definitions and service level agreements.


The main responsibility of the role is to plan, co-ordinate and ensure the implementation of operational activities and processes in order to deliver on client services and to continuously enhance service delivery.

This role contributes to the definition and management of the Client Service Delivery strategy and execution thereof.

They implement the local strategy in line with the regional strategy that considers the business today and implements a strategy to improve, including the structure and implementation of a services model to meet the business needs within local city.


Key Roles and Responsibilities:

Client service delivery


Influences the strategic direction and takes responsibility for the full range of client delivery functions, including organisational frameworks for client satisfaction, service standards and operational agreements.

Adheres to service channels, service levels, standards and the monitoring process for client service delivery or service delivery employees. Provides leadership to deliver the service culture required to deliver on the defined organisational outcomes. Puts the client at the centre of everything we do.

Relationship Management
Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables.

Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.

Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information.

Contract management

Business Risk Management
Investigates and reports on hazards and potential risk events within a specific function or business area.

Mentor/ Coach/ Advisor
To enable their team to achieve their objectives, the Manager:
Client Services acts as a mentor/coach to the Client Delivery Managers. They do this by customising their approach, planning for their coaching interactions and communicating expectations.

They generally act as an advisor, assisting the Client Delivery Management team with ensuring the development and execution of excellent service delivery against negotiated agreements.


Resourcing
Contributes to resource plans, including involvement in recruitment interviews. Supports selection, assessment and on-boarding processes, and internal resource allocation. Contributes to transitioning of resources, complying with relevant statutory or external regulations and codes of good practice. Supports staff development, rotation and career development.

Work Outputs

Establish and develop relationships

Manager:
Client Services establishes strong relationships with client stakeholders, service delivery portfolios and go-to-market practices and they have excelle

  • Client Service Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Requisition Details- #REQ Closing Date: 11 September 2023- Location: Durban, Kwa-Zulu Natal- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: ProfessionalJob Purpose To build and maintain strong relationships with our business clients through superior and hasslefree service...

  • Client Service Representative

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Link Recruitment Full time

    BRIEF OVERVIEW OF THE ROLEQuery and service request management Regular and frequent updates to clients as per standard operating procedures (SOP) Adhere to escalation management processes and procedures Quality Standards Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by. Ensure...

  • Client Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Aon Corporation Full time

    Posting Description:Client Services AdvisorDo you have an insurance qualification? Do you have excellent knowledge of policy wordings? Read onAon South Africa is hiring a Claims Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Durban Office.The role of the Client Service Advisor is to work closely with Client...

  • Client Service Representative

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa African Recruitment Full time

    1. Client Liaison Liaise with client continuously and in a proactive manner regarding shipment events. Attempt to seek extended business from existing clients and referrals. Present the company as and when required i.e. company functions, client meetings, etc Send daily status reports to Clients with current information on all their shipments.2. Shipment...

  • Client Services Consultant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition- Client Service Consultant: 124347Location Durban Career Stream Call Centre (Service) FAIS Affected FAIS Affected YesJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank Short Term and Long Term clients and ensure continued relationships are maintained Short Term insurance products:...

  • Client Services Consultant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Durban Umhlanga Rocks Cluster: Nedbank Wealth Insurance Closing date: 1 April 2024Job Family SALES AND SERVICESCareer Stream CALL CENTRE (Service)Leadership Pipeline Manage Self: Technical**FAIS Affected Yes**Job Purpose To provide professional and...

  • Client Services Dbn

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Tiger Recruitment Full time

    This will be to do:New business development, local and internationallyCustomer revivalService existing clientsThere will be no specific targetsRelevant experience within a Sales/KAM/Customer Services role within Freight Forwarding

  • Client Services Administrator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification Job Family Administration, Operations and Facilities Career Stream Administration, Transactional Processing and Production Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its...

  • Client Services Consultant Banking

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: KZN- Cluster: Nedbank Wealth- Closing Date: 22 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and...

  • Senior Client Executive

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa International Catalyst Services, Llc Full time

    Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk,...

  • Client Service Consultant

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa CA Financial Appointments Full time

    Responsibilities: Onboarding new clients This includes:Opening and preparing client files and updating our CRM system with new information Checking all documents and relevant information Process new business and switches:Application forms captured correctly and signed by clients Tracking progress and follow ups Send statements and check fees General client...

  • Client Services Consultant VVAPS

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job ClassificationRecruiter: Lerato SitholeRequisition ID: 133956Location: Umhlanga Rocks, DurbanClosing Date: 12 June 2024Job FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in order to optimise client experience for Nedbank clients...

  • Client Services Consultant Vvaps

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification Recruiter: Lerato Sithole Requisition ID: Location: Umhlanga Rocks, DurbanClosing Date: 12 June 2024Job Family SALES AND SERVICESCareer Stream CALL CENTRE (Service)Leadership Pipeline Manage Self: TechnicalFAIS AffectedJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients...

  • Service Consultant/ Client Portfolio Consultant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time

    Role PurposeManagement and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations.Locationx1 Nelspruit and x1 DurbanResponsibilities and...

  • Client Services Consultant- Temp

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification6 Months Fixed-Term ContractRequisition Closing Date: 24 August 2023Please Note Preference will be given to Applicants from Underrepresented Groups Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To provide professional and efficient call services in...

  • Client Services Administrator: Branch Administration

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Assupol Life Ltd. Full time

    To provide professional first line support to clients and sales supportRender client services Update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients' queries...

  • Client Service Liaison Officer

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa JDJ Diagnostics Full time

    Job Summary The major goal is to meet or exceed client expectations, promote the company and provide medical laboratory services to various clients. Clients include internal staff and external customers. Internal staff such as couriers, Administrative, Laboratory, Nursing, management staff and pathologists. External customers include providers such as...

  • Export / Freight Client Service

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban R R MonthlyResponsibilities: Export: quoting freight rates / follow up with rate offers completed / completing bookings in booking systeM/Follow bookings until cargo is stacked Phoning clients on a regular basis for bookings Completing bookings for all external offices Capturing rates in Head Office offer system Checking client stats...

  • Client Liason Financial Services

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Stratford academy Full time

    Key responsibilities Calling on members exiting, entering, retiring and nearing retirement from retirement funds. Providing the initial contact for benefit advice counselling. Contacting members who responded to the system generated SMS interface within 24 hours of the member responding. Referring leads to the sales representatives that are generated when...

  • Client Service

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban- R 7500- For more information please contact:- Jess Kidwell