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Service Advisor

3 months ago

Pretoria, Gauteng, South Africa Afrit trailers Full time

_Description_

_Duties & Responsibilities_
Admin duties for the Service and Repair Centre Service Advisor function

Following up with orders and parts requirements on all current and future jobs

Responsible for the total customer handling process in the service and repairs

Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust

Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)

Build and maintain a positive service image amongst customers

Handle all customer requirements by offering alternative repair solutions and pricing options

Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters

Handle all customer complaints and issues up to a certain level

Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity

Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done

Maintains positive relationships with customers to ensure repeat and referral business

Develop sales leads for future business and forward leads to the sales department

_Desired Experience & Qualification_
Completed matric

2 years experience as Service Advisor essential (truck/trailer/automotive industry)

Computer literate on MS Office (Syspro will be beneficial)

Valid drivers license essential

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Pretoria North, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

Automotive Service Advising: 2 years (required)