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Branch Sales and Service Advisor

2 months ago

Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled and motivated Sales and Service Advisor to join our team at FirstRand Bank Limited. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities

  • Provide positive customer experiences by being helpful and sensitive to customer needs and aspirations.
  • Offer value-adding solutions within a dynamic environment, while adhering to policy and process.
  • Execute own work in accordance with organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as a normal part of work.
  • Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
  • Adhere to quality standards, turnaround times, and Company policies and procedures.
  • Complete relevant administration, reporting, and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximise sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across the client base.
  • Contribute to teamwork and inclusivity within own team.
  • Contribute to cost efficiencies through responsible utilisation of work-related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.

About Us

FirstRand Bank Limited is a leading financial services group in South Africa, committed to delivering exceptional customer service and innovative financial solutions. We are an equal opportunities employer and welcome applications from diverse candidates.