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Club Holidays Retail Travel Consultant
2 weeks ago
Job Overview:
The main purpose of this role is to sell Club Holidays travel products.
This role requires efficiency, and accuracy, delivering exceptional customer service, the ability to sell travel products in an online environment, and ensuring a positive image of the company brand.
Duties & Responsibilities:
- (An overview, but is not limited to the full function of the role)_
- Acknowledge all online queries within 1 hour.
- Ascertain client's needs and advise suitable products and services.
- Liaise with suppliers to provide clients with the most suitable holiday packages.
- Process clients' bookings including preseating, meals, and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update the client's booking file including the client's contact details and full details of fare quoted, and services offered.
- Inform clients of Club Holiday's Terms and Conditions as well as those of the suppliers.
- Ensure all necessary documentation is issued within the allocated time.
Skills, Experience & Qualification(s):
- Certificate or preferably a National Diploma in Travel and Tourism
- Minimum 2 years of leisure consulting experience
- GDS (preferably Amadeus) and international fares knowledge
- Strong geography, destination, product, and dynamic packaging knowledge
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
Package & Renumeration:
Attractive package market related, based on experience.
Closing Date: 28 August 2023
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck
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