Travel Manager

2 weeks ago

Cape Town, Western Cape, South Africa Red Carnation Group Full time

We are Hiring - RED Carnation Africa.

TRAVEL MANAGER:

Minimum Experience and Qualification Required:

  • Grade 12 certificate
  • 2 years' experience in a management position or 5 years' experience in a senior position at a reputable operator.
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.
  • Knowledge of travel management processes.
  • Experience at operator level of a Property Management Systems (Opera and Tourplan)
  • Outstanding telephone manner and excellent command of the English language in verbal and written skills.
  • Able to work flexible hours, weekends and public holidays.
  • Excellent attention to detail and organizational skills.
  • Customer service, and interpersonal skills.
  • A basic understanding of Geography of the Delta.

Advantageous Experience and Qualifications Desired:

  • Certification in travel or hospitality may be advantageous.
  • Knowledge on other Southern Africa safari destinations advantageous

Key Performance Objectives:

  • To be a Red Carnation Hotel Ambassador by:
  • actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times
- owning and practicing our "Top 12" Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- ensuring that you are familiar with, and adhere to, RCA's code of conduct as set out in the Employee handbook
- creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- being aware of the emergency evacuation, security and fire procedures of the Central Reservations Office and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

  • To manage the Junior Tour operator / Team in according with Red Carnation Hotel Management principles by:
  • ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

  • To ensure that guests receive an exceptional guest experience that goes beyond their expectations by performing Travel Management duties that are inline within the guidelines of RCH by:
  • Ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to Red Carnation Africa.
- maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with property Standards
- ensuring that reservations are made and updated accurately, efficiently and comprehensively in accordance with RCA Standards
- ensuring that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP

  • Maintaining positive relationships with vendors of direct travel, such as hotels, airlines, operators (existing relationships may be advantageous).
  • Negotiating preferred rates with vendors of direct travel.
  • Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
  • Managing and processing all travelrelated documentation, including payments, itineraries, medical and visas.
  • Assisting with any travelrelated issues that may arise.
  • Researching travel deals and evaluating prices and services.
  • Preparing production summary reports

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Dead

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