Product Coordinator
2 weeks ago
We pride ourselves on delivering unforgettable experiences that offer great value, allowing our guests to tick off their bucket-list items, make lifelong friends, and leave with a renewed passion for exploration.
Our promise is to exceed expectations, ensuring every traveller feels well-hosted, engaged, and inspired throughout their journey with us. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.Our Core Values:
Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:
- Always Ready To Help
- Being Trustworthy
- Solutions Before Problems
- Family-Style Hosting
- Show respect, Earn Respect
The Opportunity:
The Product Coordinator's main responsibility is to ensure the efficient and accurate documentation and implementation of our products across company processes and departments.
Key Responsibilities
- Familiarize yourself with our Tour Products to grasp the Productscrafted by our Prototyping team. Constantly improve your knowledge on the regions you are allocated to.
- Collaborate with essential stakeholders, including Product Developers, Content Team, Procurement, and Operations
- Provide fundamental training to internal staff
- Facilitate and lead meetings
- Coordinate and oversee projects of diverse scale and complexity
- Create and manage documentation including: product handover documents, spreadsheets, presentation slides, tour manuals, Lemax systems (reservations software), web content, financial details, performance details, and customer satisfaction details
- Interpret the information, data and content from various departments and collate into one consistent document
- Propose and implement improvements to enhance workflow efficiency
- Help free up the hands of the Product Developers to make them more efficient
- Conduct research on destinations, routes and customer expectations
- Occasionally work on competitor analysis or market trends
Required Skills, Experience & Qualifications
- A Bachelor's degree in business, hospitality, tourism, or a related field
- Strong organisational, interpersonal and communication skills
- Very High attention to detail with robust work ethic, high outputs and productivity
- Highly customer focused, friendly, professional and a team player
- Excellent IT skills, Google Workspace and project management software
- Excellent project management and operational skills
- Ability to prepare and present well
- Have an eye for innovation and workflow improvements
You will enjoy
- Collaborating with smart, engaging people in an inspiring and ever so growing company, passionate about travel
- Working as one team towards our goal to deliver amazing products and services for our customers
- Growing and learning continuously with loads of encouragement and support
- Flexible working practices enabling your best delivery (3 days in the office, 2 days working from home)
- Opportunity to work with a diverse and passionate team dedicated to transforming the travel experience
Benefits
- A competitive remuneration package and annual leave
- Hybrid work environment
- Enviable company culture focused on our core values getting our work culture right has always been a top priority for us, and we are proud to say that it shows.
- Regular team social events
- Opportunities to innovate
- Access to our wellbeing app "Ollie Health"
Equal Opportunity Employer
Job Types:
Full-time, Permanent
Pay:
R17 000,00 - R25 000,00 per month
Education:
- Bachelors (required)
Experience:
Travel Industry: 2 years (preferred)
Language:
- English (preferred)
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