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Lodge Manager

4 months ago

Stellenbosch, Western Cape, South Africa Host Agents Holiday Rental Management Full time

Key Responsibilities:

  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Assign duties to workers and schedule shifts
  • Coordinate frontoffice activities of lodges, and resolve problems
  • Confer and cooperate with other managers to ensure coordination of lodge activities
  • Collect payments, and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities.
  • Observe and monitor staff performance in order to ensure efficient operations and adherence to facility policies and procedures
  • Train staff members in their duties
  • Inspect guest rooms, public areas and grounds for cleanliness and appearance
  • Prepare required paperwork pertaining to business functions

Requirements:

  • Proven experience in hospitality management, preferably in the shortterm rental industry
  • Excellent communication, reporting and interpersonal skills
  • Strong leadership abilities with the ability to motivate and inspire a diverse team
  • Exceptional organizational and multitasking skills
  • A passion for providing exceptional customer service
  • An acute ability to troubleshoot and be solutionoriented

How to Apply:

Job Types:
Full-time, Permanent