Duty Manager

2 months ago


Stellenbosch, South Africa Delaire (Pty) Ltd. Full time

Delaire Graff Lodges & Spa is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.

Main responsibilities:

  • Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
  • Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
  • Oversee all Guest Relations processes
  • Assist in employee relations processes
  • Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
  • Attend morning meetings
  • Able to compile the roster, roster management
  • Set up and create training for all new recruited Guest Relations Officers
  • Ensure that all guest queries are taken and processed in a speedy and efficient manner
  • Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
  • Ensure attention to detail in all tasks given
  • Ensure all Guest Relations Officers are trained on all aspects of Delaire Graff 

Main requirements:

  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
  • Preferably 2 -3 years previous experience working at the front desk
  • Passionate about the hospitality industry
  • Excellent interpersonal- & communication skills, written and verbal.
  • Ability to maintain a professional working relationship with all departments and across cultures and religions
  • Able to deal with very distinguished clientele
  • Must be well-presented
  • Honesty, Flexibility and Accountability
  • Friendly, helpful and outgoing
  • Professional manner and attitude
  • Natural warmth and friendliness
  • Punctual & self-disciplined
  • Extreme attention to detail
  • Good basic computer & administration skills
  • Flexible to work night shifts

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