Service Manager

2 weeks ago


Midrand, Gauteng, South Africa Tsebo Group Full time

About Us:

  • As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients
    reduced costs, risk and complexities together with
    increased quality, efficiency and productivity. We specialise in
    Catering,
    Facilities Management,
    Cleaning and Hygiene,
    Pest Control,
    Protection,
    Energy,
    Procurement,
    Workspace Design,
    Engineering, Remote Camps, and more.
    Developing our people the heart of Tsebo is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
    DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

  • Manage service call and turnaround times.
  • Manage maintenance agreements and adhere to specified timelines.
  • Manage SLA's as per contract with clients.
  • Ability to quote cients and obtain purchase orders.
  • Ability to bring in new sales.
  • Risk management experience in identification, assessment and management of site risks.
  • Delivering results ablility to plan and execute to achieve ojectives and targets.
  • Conduct client site assements and support with detail technology system, design and specification.

Skills and Competencies:

  • Good knowledge in security syestmes such as access control, CCTV, alarms etc. This includes latest software tools and technologies, and experience working with industry systems.
  • Posessess good knowledge of different software systems, basic network architectures and integration of systems.
  • Experience in troubleshooting and ability to assist technical challenges on site.
  • Must ensure teams follo the correct procedures, policies and documentation requirements across SLA agreements.
  • Able to guide the team through the development, testing and implementaion stages and review the completed work effectively.
  • Provide direction and technical expertise in design development and systems intergration.
  • Able to make quick decisions and solve technical problems.
  • Conduct client site assessments and support with detail technology system design and specification.
  • Ensure that relevant installers are put in place.
  • Occupational Health and Safety Act.
  • SQL database.
  • Project budgeting and reporting.
  • Excellent communication.
  • Working knowledge of MS Office

Qualifications:

  • Matric
  • Project Management Certificate or equivalent qualification
  • Techinical background of security installations
  • Basic Finance
  • At least 5 years in management experience
  • Psira registration
  • Valid Driver's license


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