Service Delivery Manager

Monitor, control and support service delivery by following & enforcing relevant processes throughout all service delivery engagements.Meet contractual obligations through consistent fulfilment of client specific Service Level Agreements (SLAs).Ensure timeous and accurate booking of time by all productive resources.Management of complaints and escalations...

Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa's transformation agenda, we are at the forefront of digital...

Listing reference: adapt_000129Listing status: Online-Position summaryIndustry:IT & Internet- Job category:IT and TelecommunicationsLocation:Midrand- Contract:PermanentEE position:NoAbout our company A provider of leading specialised software and digitallyled business solutions that assist clients across targeted industries.IntroductionJob...

Role purpose:The supervisorFTTX: Service delivery has the primary task of ensuring Fibre orders are placed, installed and activated as quickly and seamlessly as possible. The supervisor needs to manage their assigned team as well as suppliers and technicians in the fieldYour responsibilities will include:The supervisor will be accountable for the Delivery of...

Role PurposeTo drive and manage the Order to Cash Process for critical projects end to end. Effective Customer Management, Revenue Generation, Project Management, excellent reporting and Technical Skills are key areas. Responsible for tracking, managing, distribution of new orders to the team, including managing both internal and external escalations.Role...

SynopsisOur client is currently recruiting for a Project Manager in Demand & Delivery. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract)Qualification and ExperienceMinimum Requirements: Grade 12 is...

Role purpose:Facilitate the intra Technology Commercial engagement and partner with the Enterprise Business Unit (Vodacom Business) to deliver on Technology and Digital business solutions across the various Lines of Business and channels within Vodacom Business in alignment with the strategy and budget.The role includes the management of large systems...

Role purpose:The Specialist: Property Delivery role is a hands-on role that executes activities related to rendering support to the full Retail Property Team. This "Shared Service" Portfolio plays a key facilitation and execution role by extracting specialised inputs from the Core Services portfolios (Portfolio Analysis & Development, Contracts & Leases and...

Role purpose:Ensuring the delivery of files/data to billing and reporting systems (Service availability).Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).On boarding of financial systems onto the file management system and ensure complete transferring of financial data (Service...

Job Type: Temp to permContract length: 6 monthsSalary: From R5 000,00 per monthApplication Question(s): Are you able to work shifts?Experience:Customer Service: 1 year (required)Ability to Commute: Midrand, Gauteng (required)Application Deadline: 2024/03/02

Workshop Service AdvisorMust meet the following requirements:- computer literate- exemplary customer service skills- must be able to manage conflict situations amicably- must be able to manage stress- written and verbal communication has to be beyond compare- driver's license would be a plus- traceable experience in the field, with references, is a...

Key purpose:The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support of...

Job Profile SummaryEstablishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to...

Key Responsibilities: Technician Scheduling: Efficiently plan and schedule technicians' daily assignments based on service requests, geographical locations, availability, and required skills. Dispatch Coordination: Coordinate with dispatchers to relay job details, address changes, and communicate any additional instructions for technicians in the field....

Role purpose:The Service Management Lead role is responsible for leading, prioritizing and managing VFS IT Service Management Practice related to:Incident and Problem ManagementChange managementContinuous Service improvementMonitoring and AlertingSLA and OLA ManagementExecuting and managing operational projects to ensure delivery as per agreed timelines and...

Gauteng, Midrand**(Market related)My client in the digital technology industry based in Midrand is urgently looking for Technical Delivery Lead / Architect to be responsible for overseeing the technical aspects of projects and leading a team of developers to ensure successful project delivery.In order to be considered the following is required:Bachelor's...

Job Purpose:Manage the business for the entire country in terms of Services Business development, profitability, compliance, processes, Service delivery, Vendors/Partners engagement and customer experience.Responsibilities: Customer Related:Improving the CSAT and NPS score for the country Managing Escalations and customer satisfaction Regular meetings with...

Role purpose:The Specialist Demand and Delivery will provide project delivery support to cyber security-driven programs within the Vodacom South Africa operations. The post holder will support delivery activity whilst providing direction and guidance to the delivery team to ensure a successful outcome of projects using an Agile methodology. You will need to...

Role purpose:The role of the Senior Specialist: Technical Delivery Lead will be to lead and manage the department responsible for all aspects of the Enterprise Solutions technical delivery. This includes people management, stakeholder management, vendor management, budget management, programme increment yield, cyber security, strategy planning and execution,...

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed...