Country Service Manager

2 weeks ago


Midrand, Gauteng, South Africa Logic 360 Group Full time

Job Purpose:

Manage the business for the entire country in terms of Services Business development, profitability, compliance, processes, Service delivery, Vendors/Partners engagement and customer experience.


Responsibilities:

  • Customer Related:
  • Improving the CSAT and NPS score for the country
  • Managing Escalations and customer satisfaction
  • Regular meetings with customers
  • Service Delivery

Vendor Related:

  • Manage Vendor Satisfaction by achieving all the KPI targets and improving the Customer satisfaction
  • Business Related:
  • Have a good understanding of IT Services business and business requirements and to devise innovative ways to improve business outcomes
  • To develop and implement business strategy for a country and to coordinate the overall corporate strategy with local operations
  • Adding new customers on a regular basis to all the verticals
  • Business development and managing the pricing
  • Managing the Account receivable, Inventory and OPEX for the country.
  • Collaborate with senior management on strategic initiatives.
  • Manage marketing and sales strategies, increasing brand recognition and awareness.
  • Maintain relationships with customers, retailers, and suppliers.
  • Review and evaluate competitors.
  • Create and implement effective business plans.

Self and Team:

  • Giving proper guidance to team members with proper solution at the right time
  • Coordinating with all team members and aligning the activity and workload daily

Requirements and skills:
-


  • Bachelor's degree in business administration, or related field.
  • 3+ years' proven experience in a leadership or management role; preferably in IT Services domain
  • Excellent budgeting and forecasting skills.
  • Strong analytical and critical thinking skills.

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