Service Portfolio Manager

1 week ago

Midrand, Gauteng, South Africa Siemens Gamesa Full time
It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. Find out how you can make a difference at Siemens Gamesa:

How to contribute to our vision

Do you want to be part of an industry that is striving to protect our planet from further damage?Do you hold safety above everything else? Can you challenge when you know something is wrong?If so, we would love to hear from you.We are looking for a Service Operation Portfolio Manager to join the team. Responsible for the Onshore wind turbines Service business in South Africa locally based to ensure a high level of customer satisfaction, processes and organization implementation, project profitability insuring a high level of safety, quality, and productivity under SGRE standards and the company targets.

Some of your key tasks will include but not be limited to:
  • Ensures implementation of and adherence to policies, processes, and methods for customer service activities (technically and/or commercially)
  • Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business, or regional organization from a commercial and a technical point of view
  • Ensures obeying regional laws and regulations
  • Ensures a proficient and capable Service workforce to conduct required service tasks in time and quality
  • Provides the necessary work environment, tools, and processes to optimally deliver services to customers
  • Acts as an escalation instance for resolving issues with service delivery and internal units
  • Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff
What you need to make a differencePassion for renewable energy and a sense for the importance to lead the change. We are also looking for,
  • Someone who ensures project Health, safety, environment (HSE) and quality management (QM) performance
  • Who would be the primary/focal point for customer communication & engagement on a portfolio level
  • Who would be SGRE representative toward our customers, ensuring satisfaction from Service contract and beyond, providing the best quality service and guaranteeing customer and SGRE interests
  • Overall accountable for Profit/Loss responsibility including risk/opportunity management for project delivery according to Project Manager at SGRE, the project scope, ethical standards, laws, rules and regulations, Business Conduct Guidelines, SGRE and industry HSE standards


In return for your commitment, we offer you...
  • Become a part of our mission for sustainability: Clean energy for generations to come
  • A global team of diverse colleagues who share a passion for renewable energy
  • Trust and empowerment to make your ideas a reality
  • Personal and professional development to grow internally within our organization
  • Employer-funded pension
Siemens Gamesa offers a wide variety of benefits such as flexible working hours as well as home-office possibility for many colleagues, an employer-funded pension, an attractive remuneration package (fixed/variable), and local benefits such as subsidized lunch, employee discounts, and much more.Empowering our peopleHow do you imagine the future?Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.We believe diversity creates more opportunity for success. That's why we recruit great minds from all walks of life: it doesn't matter the gender, age, ethnic background, sexual orientation, or disability. Our main aim is to find people from around the globe who can contribute to world-changing technology.

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