Automotive Oem Service Manager

2 weeks ago


Midrand, Gauteng, South Africa Unique Personnel Full time

Job Number

  • 69342

Job Type

  • Permanent

Job Title

  • Automotive OEM Service Manager (Customer Service Operation Department)

Computer Skills

  • Windows

Industry

  • Automotive

City

  • Midrand

Province

  • Gauteng

_PURPOSE OF POSITION_

  • To oversee Service Area Managers, Warranty Manager & Service Plan Administrator
    _ KEY PERFORMANCE AREAS _
  • Oversee functioning of Warranty Manager, Area Service Managers & Service Plan Administrator.
  • Oversee management of Service Plan programme.
  • Responsible for all technical and nontechnical issues in the service department.
  • Responsible to check all administration of service department.
  • Responsible for reporting and organising training based on the skills shortage.
  • Responsible to understand and advise dealer on business opportunities for increased profitability.
  • Responsible to follow up and implement on all action plans.
  • Ensure that dealer complies with CI requirements
  • Conduct dealer standards.
  • Report to Department manager on irregular situations and formulate action plans.
  • Ensure general housekeeping is kept at the dealer.
  • Responsible to ensure that the dealer has all the special tools in line with company's requirements.
    Inherent Requirements

_COMPETENCY REQUIREMENTS_

  • Leadership skills
  • Computer literacy (MS Office suite)
  • General knowledge of Serivce business (Financial and Operational)
  • Strong facilitation skills
  • Strong Aftersales process knowledge
  • High level of computer literacy
  • Self motivated
  • Interpersonal skills
  • Written and verbal communication skills
  • Customer focused
  • Attention to detail
  • Ability to plan and deliver results based on a plan
  • Ability to work effectively within a larger team

_ QUALIFICATION/ EDUCATION REQUIREMENTS_

  • Relevant Mechanic qualification (N
  • N6)
  • Degree
  • Relevant experience in all the fields and areas stated in the
    Key Performance Areas, in the Automotive OEM environment
  • ESSENTIAL
  • Valid Drivers License

What Qualification

  • Relevant Mechanic qualification (N
  • N6)

Minimum Qualification

  • Certificate

Status

  • Available


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