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Automotive Oem Service Manager
2 weeks ago
Job Number
- 69342
Job Type
- Permanent
Job Title
- Automotive OEM Service Manager (Customer Service Operation Department)
Computer Skills
- Windows
Industry
- Automotive
City
- Midrand
Province
- Gauteng
_PURPOSE OF POSITION_
- To oversee Service Area Managers, Warranty Manager & Service Plan Administrator
_ KEY PERFORMANCE AREAS _ - Oversee functioning of Warranty Manager, Area Service Managers & Service Plan Administrator.
- Oversee management of Service Plan programme.
- Responsible for all technical and nontechnical issues in the service department.
- Responsible to check all administration of service department.
- Responsible for reporting and organising training based on the skills shortage.
- Responsible to understand and advise dealer on business opportunities for increased profitability.
- Responsible to follow up and implement on all action plans.
- Ensure that dealer complies with CI requirements
- Conduct dealer standards.
- Report to Department manager on irregular situations and formulate action plans.
- Ensure general housekeeping is kept at the dealer.
- Responsible to ensure that the dealer has all the special tools in line with company's requirements.
Inherent Requirements
_COMPETENCY REQUIREMENTS_
- Leadership skills
- Computer literacy (MS Office suite)
- General knowledge of Serivce business (Financial and Operational)
- Strong facilitation skills
- Strong Aftersales process knowledge
- High level of computer literacy
- Self motivated
- Interpersonal skills
- Written and verbal communication skills
- Customer focused
- Attention to detail
- Ability to plan and deliver results based on a plan
- Ability to work effectively within a larger team
_ QUALIFICATION/ EDUCATION REQUIREMENTS_
- Relevant Mechanic qualification (N
- N6)
- Degree
- Relevant experience in all the fields and areas stated in the
Key Performance Areas, in the Automotive OEM environment - ESSENTIAL
- Valid Drivers License
What Qualification
- Relevant Mechanic qualification (N
- N6)
Minimum Qualification
- Certificate
Status
- Available
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