Workforce Manager, Contact Centre

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

URGENT:Workforce ManagerOur client in the BPO Call Centre is currently looking for a Workforce Manager to join their team.Requirements: 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and realtime time management a must Strong organizational skills to ensure...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

Purpose of the Job:To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels.Who You Are: You are innovative and solution driven. You have excellent communication and interpersonal skills with exceptional...

We are seeking a highly organized and detail-oriented Workforce Manager toefficiency, ensuring adequate staffing levels, and maintaining operational excellence through.effective scheduling and real-time monitoring.Responsibilities Assist in recruiting, hiring, training, and managing workforce analysts across all sites andmanage the team for optimal...

Job Posted: 22-Jan-2024 Location: Cape TownSituated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town.Hospitality experience within a luxury brand.Business Unit or Division:Central Reservations, EuropeResponsible to:Director of Customer Contact, NEAA & SEResponsible for:Contact Centre TeamScope &...

5+ years of working cross functionally with tech and non-tech teams experience 5+ years of team management experience 5+ years of cross functional project delivery experience 5+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvementsAmazon has built a reputation for...

4+ years of working cross functionally with tech and non-tech teams experience 4+ years of team management experience 4+ years of cross functional project delivery experience 4+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvementsAmazon has built a reputation for...

What you'll be doing Leading, developing and managing a Sales Team in line with campaign requirements Creating and deploying an effective operational plan that will deliver benchmark sales figures Driving and supporting delivery of Quality improvement plans Managing reporting trends and opportunities for performance improvement as well as engaging...

REPORTS TO:OPERATIONAL EXECUTIVEMAIN PURPOSE OF JOB:The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the Company,...

Job descriptionCall Centre ManagerJob OverviewFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client's expectations through regular and effective dialogue. I translate the collective...

Responsibilities:The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

Listing reference: 017084Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Call Centre and TelesalesLocation:Cape Town- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

About us, purpose, experience and qualificationsabout us:purpose:experience and qualifications: Minimum Qualification BComm degree in Business Management or Marketing Preferred Qualification Honours degree in Business Management or Marketing Experience Six to twelve months experience in a contact centre aenvironment An understanding of motor processes and...

Contact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...