Contact Centre Agent

2 weeks ago


Cape Town, Western Cape, South Africa Marie Stopes SA Full time

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment.

A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.


APPLICANTS WITH EXPERIENCE IN THE MEDICAL/ HEALTHCARE FIELD WOULD BE ADVANTAGEOUS
Flexible Working Hours between 07:00 to 17:30 Monday to Friday, 08:00 to 13:00 Saturdays - Based on business needs.

  • You are Pro-Choice.
  • National Senior Certificate (Matric)
  • Formal Call Centre Experience (advantageous)
  • Fluent in English and a 2nd language which must be an official South African language
  • Experience working on booking software (advantageous)
  • Excellent communication skills (speaking, listening, writing)
Fixed Term Contract basis

  • Yes

Job Type:
Part-time

Salary:
Up to R8,500.00 per month

Education:

  • High School (matric) (required)

Experience:

Call Centre: 2 years (required)
Medical Aid Administration: 2 years (required)

  • Healthcare field: 2 years (required)


  • Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Outbound Sales Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa OUTWORX CONTACT CENTRE Full time

    Job descriptionOutworx is looking for Inbound Sales Agents for a leading International UK campaign.RESPONSIBILITIES: Telephonically make and receive calls to clients. Follow up with potential customers in a timely manner as necessary. Adhere to internal sales processes. Working to meet and exceed personal and team goals. Promote a culture of treating...


  • Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full time

    Contact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...


  • Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Contact Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to work...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience/hospitality...

  • Contact Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Isonxperiences Full time

    Fluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentAbility to commute/relocate: Cape Town,Western Cape: Reliably...

  • Contact Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Isonxperiences Full time

    Fluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentSalary: R5,033.00 per monthAbility to commute/relocate: Cape...

  • Contact Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa IsonXperiences Full time

    KNOWLEDGE AND SKILLS:MatricAbility to speak Afrikaans a prerequisite6 months consistent Inbound Contact Centre Experience is requiredCompetenciesExcellent writing skillsTyping skillsFluent in Afrikaans and EnglishWillingness to learnProblem-solving skillsAttention to detailMain Responsibilities will include but will not be limited to:Process customer service...

  • Contact Centre Agents

    2 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionDo you have young children and looking at earning additional income? Perhaps you are caring for ailing parents or disabled family members and have some time to spare? Are you a student looking to make an extra money to pay off those student loans?If yes, we are looking for individuals with a high level of customer focus to assist with inbound...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...


  • Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...


  • Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Truworths Full time

    At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our...


  • Cape Town, Western Cape, South Africa One Source Direct Full time

    Are you a driven sales professional looking for your next big opportunity? Look no further We are seeking passionate individuals to join our outbound sales team and help us expand our market reach.With our commission structure our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great...

  • Contact Centre Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 22-Jan-2024 Location: Cape TownSituated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town.Hospitality experience within a luxury brand.Business Unit or Division:Central Reservations, EuropeResponsible to:Director of Customer Contact, NEAA & SEResponsible for:Contact Centre TeamScope &...


  • Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job:Minimum Qualifications and Experience: Matric/ Grade 1 A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.Main Duties and Responsibilities: Processing of Moving Cancellations: Handling Queries and Cancellations for both Dealer, IIP and In-House customers. Handle...